ComplaintsforIronside Restoration, Inc.
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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My home suffered a large loss due to fire. I was referred to Ironside through my insurance to give me an estimate and contracted with them to complete the repairs. ***** the owner accepted the job in February 2022 and agreed to have the repairs completed by November 2022. He offered sky lights from a previous job he didnt use as well as in-house financing because my job would be more expensive and I agreed. They removed the content but never completed the demolition of home or had any inspections scheduled. Ironside installed said skylights but they were not included in the blueprint or framed out so essentially theyre useless. They put in new windows and a new roof on a frame that is still burned and need to be replaced. Adding insult to injury they left the house unattended for two to three months and due to water not being completely shut off, the basement was completely submerged in water. I reached out and sent photos of the ******+ gallons of water on Friday Dec 2 and he said he was calling the plumber and never responded again. I had to purchase a generator and pump the water out myself. The work that was done was incorrect and not inspected. *** asked him repeatedly since August for updates and I have gotten nothing. ***** took a total of $83,000 for repairs and did not make the repairs agreed upon and wont return the remaining money. I have been following up and reaching out for a month now and he wont answer phone calls or text messages.Business response
05/24/2023
Homeowner had claim opened for almost a year before we were involved. We then meet insured, and it took a few months for her to decide on if they were using us or another contactor. She decided to use us then wanted changes to house so we had to get an architect involved due to homeowner changes and village code requirements. We then had to wait months for the village to approve plans. Once approved we started repairs. During repairs, any delays were communicated with homeowner due to; codes, village approval, architect approval and we also had some staffing shortages and sub-contactor delays due to the nationwide labor shortage. As of 4 months ago homeowner requested a breakdown of what has been completed to date. We supplied her with all invoices for what was completed and what we paid out. She then advised she will be moving forward with another contactor. Once detailed invoicing was supplied it showed there is still a balance owed to our company. Homeowner said she is not paying it. We have had no communication since and feel it’s best to amicably part ways as she has already had another contractor do repairs.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.