ComplaintsforRelianz Restorations Co.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had hail/wind damage to my roof/pool at ****************************. ******, ** on 05.07.23. I contacted Midland Public Adjusting/Relianz Restoration to help get my roof repaired. This company had NOTHING to do with my pool and **** was trying to get money from this also. ****-Midland Public Adjusting was able to get a roof replacement. We met 10.02.23 to finalize for the roof. I signed the document labeled Signed Document--10.02.23 after **** explained the work to be completed and not to be completed. He wrote the document labeled Worksheet by **** and I put document labeled Worksheet $919.90--10.02.23. **** wasn't going to complete some of the work so there was a refund to me of $919.90. Upon looking at the document from ** labeled SF Damage Claim Policy--09.18.23, I noticed that **** did NOT include some of the work that he was NOT doing on the Worksheet $919.90--10.02.23. I contacted him on this, he was beligerent, would NOT admit that he did miss some line items. He then revised the work order to be labeled Unsigned Revised--10.15.23. I DID NOT SIGN THIS DOCUMENT. HE FORGED THE 1ST DOCUMENT AND REVISED TO THE 2ND. The new work order should have been like one labeled Worksheet $1,181.01--10.15.23. This docuemnt has ALL the work that **** was NOT completing unlike the 1st worksheet. Upon him revising the worksheet on 10.15.23, I was getting $76.38 refunded. I asked him for an explanation numerous time and he would NOT get me a detailed list. I believe that **** has scammed me of my money from this project. I contacted my ** agent *************). Upon ** reaching out to **** to help with this claim, he was also beligerent to her. He did NOT like that we caught him scamming the numbers from this project. I have attached--Midland Adjuster document--all emails and documentation from ****/** in regards to asking for explanations and him NOT responding. My ********* believe that he does NOT do all the work on claims so that he can get a huge amount of money for himself. I would like to recoup my $1,181.01 that he has swindeled from me. Please feel free to reach out to myself or ** to better understand.

  

  Business response

  01/14/2024

  We are sitting with *************** ********** insurance agent this Tuesday morning to outline everything in details so that they can speak with **** ** & explain that everything has been done correctly.  We are confident after that **** ** will understand better and be satisfied.

  Customer response

  01/15/2024

   
  Complaint: 21083906
  
  I am rejecting this response because:

  Relianz Restoration has NOT done the documentation properly for this roof replacement.

  I attached the Signed original--10.02.23, Worksheet by ****, Worksheet010.02.23, unsigned revised--10.15.23, worksheet-10.15.23 and State Farm Damange Claim policy.

  Reliance Restoration did not complete the Signed original--10.02.23 as it was INCOMPLETE with the items that were NOT being done. When questioned about this, the unsigned revised-10.15.23 was done and there was NO explanation and i tried numerous times to get a written explantion of the new numbers on this document.  I DID NOT signed the unsigned revised-10.15.23 and this is FORGERY.  Relianze Restoration is NOT being compliant with the original documentation and did NOT like that I caught some errors on this document and when doing the unsigned revised, the calculation was changed from the original document that I signed on 10.02.23.   That is when a new document--unsigned revised--was created and I did NOT agree to this document.   I believe that Relianz Restoration is taking advantage of homeowners and NOT doing their job and missing items on the damage claims.  I do know that i am NOT the only homeowner that is dissatified with Relianz Restoration. 
  
  Sincerely,
  
  ****************************

  

  Business response

  01/15/2024

  I have talked to the ***************** owner ******* & she has confirmed that we do not owe anything else to **** ** & ******* said she had a conversation with **** ** to confirm this.  ******* also informed **** ** that $1,107.11 is available directly from State Farm once **** ** completes the work that was not part of our work order.  At this time we have completed all of our obligations & *************** own insurance agency agrees.

  Customer response

  01/16/2024

   
  Complaint: 21083906
  
  I am rejecting this response because:

  This has never been about the claim with State Farm and the claim money.  It is about the way Midland Public Adjusting and Relianz Restoration has handled this entire situation.

  1.  Upon getting the work order on 10.02.23, I was told of items that would NOT be completed in this claim.  The work order was completed and signed with a $919.90 return to me.

  2.  I found items that were NOT included in this claim and brought it to the attention of Midland Public Adjusting.  At this time, he became very hostile and said that the was "doing me a favor" and he would rework the numbers.  He then sent me a revised document that I DID NOT sign and the return to me was now $76.38.  I tried numerous times to get a written explanation of this change in the order and he would NOT comply.  He forged my name to a document that I did NOT sign.  This is very poor business practice.

  3.  There was damage to my pool and he also tried to take a commission from the pool repairs which he had NOTHING to do with.  This is unacceptable as a business to take money for something that they did NOT have anything to do with.

  4.  On 10.02.23, Midland Public Adjusting should have been on top of the repairs that were to be completed and which were not.  It was NOT my job to look over the work order and find mistakes.  That was for Midland Public Adjusting to do and this was NOT done properly. He was very rude on phone conversations in regards to the difference in amounts.

  5.  The home roof was done on 10.31.23 and I still needed to have the two (2) other sheds reroofed.  He did NOT even get in contact with me to let me know when the other repairs would be done in the future.  The other repairs were done on 11.08.23 with NO contact from Relianze Restoration on the project.

  6.  I was told that the shingles (GAF Timberline HD) had a warranty of 20 years and I was under the assumption that this would be handled with Relianz Restoration to get the shingles registered with GAF. I needed to make numerous phone calls to Relianze Restoration, only to find out that it was MY responsibility to register the shingles with GAF.  This should have been the contractors job to do this but again this was NOT done. 

  7.  Being Midland Public Adjusting and Relianz Restoration would NOT give me any answers as to why the work order went from $919.90 to $76.38, I contacted my State Farm agent to help me to understand as I believed that this company was trying to ******* money from both myself and the insurance company.  *********** would NOT even give an explanation  to my insurance as to the difference in the amounts.  He was having NOTHING to do with my agent and only talked with the claims department.

  6.  On 12.18.23, i returned from work at 3pm and found numerous shingles off of my home roof and other shingles flapping in the wind.  I notified Relianze Restoration of the damage and was told that someone would be out to look at it soon.  I was not home over the holidays and upon returning found that the torn shingles had been removed from my property and the roof was repaired.  I NEVER received any notification of this and I am NOT sure that the entire roof was repaired as numerous shingles were moving on the roof on 12.18.23.

  7.  It was only six (6) weeks from the roof repair until shingles were coming off of my roof.  This is VERY POOR workmanship for Relianze Restoration.  

  8.  After contacting BBB, Midland Public Adjusting and Relianz Restoration has been in touch with my State Farm agent and has NEVER tried to reach out to me to get this resolved.  This had NOTHING to do with the State Farm claim but with the way the numbers changed on the work order after the company was questioned on the project.  It did NOT benefit them so they were changing the way the project was charged. 

  8.  I would NEVER recommend Midland Public Adjusting and Relianz Restoration for any project.  They have very POOR business ethic and are only out to make money at the expense of the homeowner.  They are a very shady company that does NOT have any consideration for the homeowner.  Their communication with the homeowner is very POOR and when things do NOT go in their favor they change up the figures to benefit themselves as in # 1 and #2 above.  

  9.  To this day, I have NEVER been able to get a written statement of the changes that were made from the original work order on 10.02.23 and the FORGED work other that was done after the company was questioned.  NONE of the numbers from the original work order are on the FORGED work order.  How can a company change the numbers so that it is to their liking and benefit themselves?

  Mary *********************

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Midland Adjusting/ Relianz Restorations replaced my roof 12 months ago.******* and his crrew did a good job replacing my roof.My complaint is that he told me I had a 20 year warranty.I am selling my home and the buyer wants a copy of the warranty.I have called repeatedly and requested a copy and no response.It does not seem like it should require more than 20 phone calls to get a copy of a warranty.

  

  Business response

  09/01/2021

  I sent the explanation, did you receive it?

   

  Customer response

  09/01/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

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