ComplaintsforWyndham Garden Hotel
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Complaint Details
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Initial Complaint
06/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Booking my stay was based solely on advertising on the website. I arrived at check in and was not told that the pool, gym, or restaurant was closed. Housekeeping never tended my room and was not brought towels until my third day. I complained about the toilet or flushing, maintenance never came to fix. I went to the front desk to ask why these issues were not addressed, I was dismissed. I later heard the attendant on the phone warning someone to address the website.. false advertisement and lying to customers is not the way business should be conducted. If the website did state the pool, gym or restaurant was closed. I would never booked this establishment. I would like a refund..
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.