5 Customer Reviews
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Review from Jennifer L
1 star09/26/2023
DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! They don't care if it's safe. They don't care if it needs major repairs. They don't care if you're happy with your purchase. They sold me a non-Cadillac used car that I have now poured $10,000 into for major repairs since January. In 8 months I have had three major repairs to get fixed. The first one happened only 5 days after purchasing it while driving on the highway with my children. The second repair was a major safety issue that if it had broken while driving I could have lost immediate control of the steering. Now we're on to the third which is mostly a wear and tear issue, but after having the first two already in just 8 months time I'm done. I have reached out to Patrick Cadillac and full disclosure they did help me with the first repair by cutting a $6,000 repair in half. They also "helped' me with the second by offering me $1,000 of a $3,000 repair. I of course had to call and voice my displeasure with having a third MAJOR repair and have been ghosted by P Cadillac. (No surprise) They had no business selling this car and putting it in the hands of a single mother with two young children. They are unethical and heartless and they are lucky the only thing that was hurt was my wallet!! They need to do better before someone dies!!Review from Ebonie B
2 stars06/21/2023
I purchased a XTS in June of 2022. ***** was great. However I was asked for a $1,000.00 down payment which wasnt necessary. I would have rather purchased other features with that $1,000.00. I called several times it was the a pass around game . Nothing was resolved. So I assumed they were not going to refund me.
Patrick Cadillac Response
06/22/2023
Hello ******, We are reaching out to apologize for your unpleasant experience with Patrick Cadillac. It is disappointing to hear that your visit and ownership didnt result in a positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicated in making the sales experience for every customer enjoyable and satisfying. We have forwarded your concerns to the store manager to do some research. In the meantime would email ********************************************** with your full name, date of visit or call, an email address or best number of contact as it would be helpful.-The Patrick ************ Customer Relations TeamReview from Anthony P
5 stars12/06/2022
I purchased a certified Pre-Owned XT5 from Patric Cadillac. My sales person was **** and the used car manager was ****. **** and **** are both great people to do business with. I had some issues that were taken care of promptly. I would recommend this team to anyone. Thank YouPatrick Cadillac Response
12/07/2022
We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with us and we sincerely appreciate the positive feedback.The Patrick ************ is working hard to make a difference in the customer experience, and we are delighted to hear ****, ****, and our team went above and beyond to earn your trust. We hope you enjoy your and consider us in the future for your vehicle needs. Welcome to the Patrick Cadillac family. ENJOY!-Patrick ************ Customer Relations TeamReview from Kimberly B
1 star01/27/2022
I purchased a 2013 ******* elantra. It had ****** miles. ** May 2021. I did all the necessary research and it all looked good. While test driving I told the seller that it seemed to ride rough. He explained it away, bummy road. Than, of course, the ride was better on the smoother roads. Bad struts. Now only 8 months latter. A wheel baring going. The *** sensor. I'll find out tomorrow what else...oh yes. While leaving the dealership, I noticed 2 small, yet obvious gouges on the passenger side. I should have known right than. That they were NOT to be trusted!!Patrick Cadillac Response
02/01/2022
Hello ********,Thank you for your feedback. We appreciate your comments and would like to apologize for the circumstances that prompted your review, regarding your experience. Although we realize your time is valuable, our team would like the opportunity to further research your experience however we are unable to locate records at Patrick Cadillac regarding your purchase. If you would like our team to research your purchase further we would appreciate it if you would email ********************************************** with your full name, date of visit, email or best number of contact so our can fully understand what happened.-The Patrick ************ Customer Relations TeamReview from Michael A
1 star01/27/2022
The ***** xc90 we bought is awesome. However, ************************* and ************************* were terrible to deal with. **** misrepresented the interest rate on the loan, but it was too late to back out of the deal because we already sold my wife's car. When I discussed the issue with ******, he was condescending and argumentative. **** also promised an upgrade to my wife's xc90, but has failed to follow through. We have called and e-mailed for weeks and nothing has been done. I would not buy a car from this dealership again.Patrick Cadillac Response
01/28/2022
Hello ****************,On behalf of the Patrick ************ Customer Relations Team, we would like to thank your feedback and apologize if communication was clearer regarding the purchase of your ***** XC90 and the option to choose another vehicle.Our records indicate that a **** of Sale and Retail Contract were signed on January 3, 2022, with annual APR of 2.99%.Our team has been willing to take the vehicle back and is willing to help find a vehicle that fits your needs. We do have email correspondence with ***** on January 14, 2022, regarding the option to return the car however, as of January 27, 2022, we havent received or taken in a similar ***** XC90 and will certainly reach out to you when something does arrive. In the meantime, if you wish to work with our team on an in stock vehicle please feel free to call ***** at *********** or if you prefer you can also contact ********************************************** for assistance. Our team is determined and dedicated in making the sales experience for every customer enjoyable and satisfying and we look forward to helping you achieve this.The Patrick ************ Customer Relations Team
Customer Review Rating
2/5stars
Average of 5 Customer Reviews
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