Customer ReviewsforSchaumburg Toyota, Inc.

We always bring our Toyotas to the dealer for service for peace of mind. We brought our 2006 4-Runner into Schaumburg Toyota on March ********************************************************************************* May and would pull a travel trailer to the mountains of *******. On the way out our muffler started making noise and had it checked on Monday. We went to a mechanic in small ********** ** and were told that the muffler was an easy fix, but that the real issue was the large hole around the driveshaft and the 5 of the 6 missing bolts that connected the front wheels (and the 6th was rusting). We were told that our 4-Runner was dangerous, that we couldnt drive it because we were one pothole away from a catastrophic accident. You can imagine our shock and disbelief, so we had another mechanic and then another look and confirm what we were told. We asked if they could do something so that we could get home and were told that was impossible. It should not be driven under any circumstances.We were in ******* on vacation, pulling a travel trailer, and our car must be totaled.How did this happen? Our car had just been to the dealer and received a green light inspection and nothing was said about our car being dangerous. We just drove 900 miles. ***** 2 woman 67 and 70 we have always brought our cars to the dealer for more peace of mind. How would we get rentals since it was Memorial Day weekend, the busiest rental weekend of the year? We ultimately spent 3 days finding the vehicles necessary to get us and the travel trailer home.So much for vacation.We had to rent a U-Haul box car (in ******** 2 hours away) to get the travel trailer back, and then a Budget van (2 hours the other way) to get us and our stuff home. We paid nearly $1700 to get home and came home to a one car household.Had we known that our car was dangerous we would never have taken it on vacation. We also would have been able to make a plan to dispose of our car at home.