Business ProfileforZeigler Maserati of Schaumburg

I purchased an extended warranty for my Maserati Levante back in December of 2020. The warranty was a 5 year ******* mile warranty. There was a human error made by one of the former workers (Gabe). He failed to input my warranty in the Maserati database. In February of 2023, I came in for repairs that are covered by my warranty. I've been given the run around by the dealership for 5 months. They held onto my vehicle for 4 months without repairing the major issues. ******, in finance, tried assisting. ********, along with other members in service, tried assisting, but they kept coming back week after week for four months with the same results of not finishing the repairs on my vehicle. They were even trying to take their loaner back and force me to pay for a rental because of the length of time it was taking them to get the warranty issued and cover my repairs.I spoke with **** in person, and he told him to give a few days, and the issue will be resolved. He also told them to send him the invoice, and all of the repairs will be covered. Right after leaving the dealership, my vehicle was still making a knocking sound. I brought the vehicle back, and they told me it's the transfer case. They made me pay $1300 for the labor, which all of this was supposed to be covered by the warranty.After picking my vehicle up for the 2nd time, I still had the same issues. I brought my vehicle back to the service center, the mechanic who worked on the transfer case that they never fixed any of those issues.I spoke to ******** in the service department and asked him why did they lie to me about having my vehicle repairs fixed. He apologized and said that he was waiting on the warranty. I explained to him that it's 5 months now and my vehicle has not been repaired, *********************** said it would be resolved, and I haven't heard anything from him. I've contacted **** for over a week and left him several voice emails, and he has avoided me.