ComplaintsforABC Property Managers, Inc.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this business at the only phone number and email address I have been provided. They are rejecting my maintenance issue under false pretenses and every time the contact is given reason to refute their rejection, they come up with another one. I have asked for alternate contacts and have been told there is no one else I am allowed to speak directly to. I pay for a property management service as an HOA charge every month, and they are not providing the services necessary.

  Business response

  01/09/2024

  On 11-2-2023 ******* received an email from ******************** which read:
  
  I just had a company come out to clean out my dryer vent and their camera showed that my dryer vent is completely disconnected in the wall, and is blowing lint and carbon monoxide. He disconnected my dryer, as it is not safe to use. I need to set up a date and time for someone from the association to assess and repair, as this is not a tenant responsibility.
  
  ******* took the request for maintenance to the ***** of ********* for the Steeplechase Association.  Their response is below:
  
  *******, can you send this to the homeowner. 
  On Fri, Nov 3, 2023 at 1:15 PM   According to the chart in Appendix III (B) of our Jan. 2022 ****************, only the exterior dryer vent is the Associations responsibility.  Internal connection of the dryer vent is the homeowners responsibility.
   
  ******* shared this email from the ***** of ********* with *********************  *************** maintains a Homeowner Responsibility Chart created by their attorney to help homeowners understand who is responsible for what maintenance.
  
  Our company is no longer the Property Manager of Steeplechase.  Our contract ended 12-31-23.  
  
  At this point we would recommend that ******************** attend the next ***** of ********* meeting and speak directly with the ***** if she still feels that the association should rectify her dryer vent issue. 
  
  I am told that at the last ***** of ********* meeting ******* attended on 11-14-2023 this issue was brought up and discussed.  The ***** of ********* agreed it was something ******************** needed to fix.  ******* has relayed that to ******************** many times."
  

  
  

  
  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After complying with all the *** requests regarding our unit in ************** and specifically a cockroach infestation in the building, the Association has decided to involve an attorney who sent me a letter with demands that were already completed. Now the *** hold me liable for $1014.20 legal fees. I provide screenshots of emails from and to the property manager that proove the attorney involvement was not needed because we complied and this matter was settled prior his letter. After multiple unsuccessful phone call attempts I tried to get some kind of explanation in the company's office in person and that resulted in another outstanding balance of $513 with a description "occupancy issues -Services, communications with owner and management". I'm ready to bring this to court

  Business response

  05/17/2023

  Yes our office would like to respond.  First we are unsure why a homeowner would be filing a complaint against our office, we do not make the decisions for the ***** of ********* of Randwood Towers II in **************. 

  The issues with ****************************, #***, ***********, ** began in January 2023 when the Association's exterminator discovered a cockroach infestation in **************'s ************, ******** unit.  At that time the ***** of ********* contacted the Association attorney and asked him to send a letter to ************** advising about the infestation and the procedure that they needed to follow in order to make the ********** and healthy.  Cockroach infestations need to be addressed immediately so that the rest of the building is not affected.  For this reason the Association had their attorney send the 2-8-23 letter.  This is standard practice for the ***** of *********.  Also at this time, ************** was requested to produce a copy of the lease with his tenant.  According to ******** Condominium Property Act all leases must be provided to the Association no later than occupancy or 10 days after a lease is signed.  There was no lease provided to the association as of 2-8-23.

  After the 2-8-23 attorney letter had gone out to ************** a flurry of phone calls, texts and emails to the property manager, board president and association attorney began. **************, at that time, also began threatening the property manager that "the most you'll accomplish here is to make me sell and get your nice A+ BBB rating ruined."  After that email threat was received by ******* in our office, ******* was advised to only contact the association's attorney with any further communication or questions.  ******* did indeed continue to call and email the Association's attorney ****************************  ******* was directly told by the attorney that additional charges would occur for all the extra correspondence.  

  The Association (Randwood Towers II) has the right to charge back the cost associated with the issuance of the letter.  ABC Property Managers is not charging Smilena Miteva anything.  We are property managers and follow direction given to ** by the ***** of ********* and their attorney.  Our office can not remove the charges from her account as she is asking ** to do. Our office does not have the authority to make the decisions for the ***** of *********.  ************** may write a letter to the ***** of ********* requesting the charges be removed ore request a hearing with the *****.  It would be up to them to discuss with her and make that final decision. 

  The charges to **************'s homeowner assessment account are for the correspondence with the Association's attorney.  One bill $1,014.20 and then a second charge of $513.00 was for all the additional correspondence she had with the attorney.  

  If there are further questions we can answer, please let ** know.  We can provide the attorney information, any exterminator reports, board member information if you should you need it.
  

  Respectfully,

  ABC Property Managers, Inc.

   

   

   

   

   

  Customer response

  05/20/2023

   
  Complaint: 20052123
  
  I am rejecting this response because:

  The board has not explained why the attorney involvement was needed in the first place. The lease renewal was presented on time, nobody has obstructed the exterminators job and the homeowner has complied with ALL the boards requirements a long time before the attorneys letter was sent. Therefore I dont understand why ************** should be held liable for the boards legal fees.
  
  Sincerely,
  
  **************

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