ComplaintsforMGD Property Specialists, LTD.
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 23rd, the fire panel in the common area of my building began beeping with a trouble code. The beeping occurs every ******************************************************************************** my condo. I emailed the management company indicating the issue as it needs an access code to stop the beeping and reset the system. The management company did email me back 24 hours later saying the beeping had stopped, which it had not. I continued to email every day for six days straight indicating the the fire alarm was still beeping. The management was emailing back with the promise of sending Fox Valley fire and safety out to fix the issue, which never occurred. The emails were also unprofessional and never disclosed whom I was in communication with representing mgd properties. The person emailing me back never left a name or a call back number. On April 29th, the day the management company said Fox Valley was coming out, I called ********** to verify the time of the appointment to which they explained that an appointment was never made to inspect the fire panel in my building. I called mgd specialty properties and spoke with a woman who said her name was ******. She told me she had no knowledge of any appointment to come have the fire panel checked and she would leave a message to have someone with management give me a call back. I asked her who was the person in charge of the email correspondences and whom I have been in communication with and she did not know. I then asked her who the On site property manager is with MGD here at ********** and she told me a man named ***** but she did not know his last name. Not only is having the beeping every ten seconds incredibly distracting, it is also a safety concern. If the panel is setting off trouble code alarms, it is uncertain if the panel would function properly in the event of an actual fire. MGD property specialists have been elusive and unprofessional this entire week with this issue.Business response
04/30/2024
Sometimes you just can't make people happy. The fire alarm was repaired yesterday by Fox Valley, just like we told her it would be.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.