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Find a Location

Signature Auto Enterprises, Inc has 1 locations, listed below.

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    Business ProfileforSignature Auto Enterprises, Inc

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/3/2023

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Signature Auto Enterprises, Inc is a used car dealership located in Schaumberg, Illinois. 

    Business Details

    Location of This Business
    931 Albion Ave, Schaumburg, IL 60193-4550
    BBB File Opened:
    8/20/2020
    Years in Business:
    14
    Business Started:
    1/1/2010
    Business Started Locally:
    10/3/2013
    Business Incorporated:
    10/3/2013
    Accredited Since:
    1/3/2023
    Type of Entity:
    Corporation
    Alternate Business Name
    • SIGNATURE AUTO ENTERPRISES INC.
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    10:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Ms. Tamara Rhodes, Manager
    Contact Information

    Principal

    • Ms. Tamara Rhodes, Manager

    Customer Contact

    • Ms. Tamara Rhodes, Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    11/4/2023 purchased a 2013 Dodge avenger for my teenage son. Drove an hour away to test drive the car. Got the car home and it stopped working a couple hours later in our driveway reached out to the company three different ways and was not able to make contact with someone which was understandable because it was on the weekend. Reached out Monday spoke to *** and was told that she forwarded my message to the owner I waited with receive no response from the owner called again at 3 oclock. No one answered so I went to their website and left a ****** review 6 oclock yesterday evening on 11/6/23 I received a response from my ****** review, asking me to call them in the morning. Call them today 11/7/23 and was told by *** that I need to have the car towed to them. I reached out to the tow company and found out it would cost me over $400 to have the car towed back to **********. I reached out to *** again and let her know that I would not be having the car towed them and they could come pick the car up and it was in my driveway, I asked about my money and I was told that I took my ****** review down. I would not be getting a refund of my money. At 11:40 today I spoke to the owner name ****, who told me that he was doing me a favor by coming to get the car, and that again if I didnt take down my ****** review of their business, which was an accurate description of what took place that I would not get my money back , and then he told me that if I did not take the review down, there would be no more conversation and he hung up the phone. **** also previously stated that the car was going to an auction this weekend and was the information shared with me and I told him that it was not because *** never disclosed that the car was actually gonna be sent to an auction this upcoming weekend if I had known that I would not have bought the car. I want my money back and no more contact from this company. The fact that they want to blackmail someone to return their money.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sean T

    1 star

    01/19/2024

    Signature Auto Enterprises, of ********** ******** has a unique way of covering up for there unprofessionalism, I've came to terms with this after reading several reviews about this particular business were speaking of.Once they have your money, the unprofessionalism comes to play.*** is a representative of the company who tries hard to get things done in your favor...but when you tell her that your not receiving info...and something just isn't right...I can see how paperwork confusion can turn anyone into a unprofessional person...after you have money...I've asked for confirmation and receipts and haven't gotten anything...I was provide a personal phone number that I respect...but only used to notify *** about paperwork concerns and receipts...to a respectable off day or sick day I'm fine with.To understand that a gentleman by the name of ******* was going to follow up and continue the work while out...He couldn't access nor get a hold of *** while out. It turned into a waiting response game. And my goal was ro let them know I wasn't receiving any documentation for a vehicle. *** comes back, we use a different email address in which paperwork was received...agreement, bill of sale etc...the e-sign papers were papers that needed to be printed, signed and turned in.I tried e-sign online, but funny enough after trying to sign online there was a tab provided to me to open that pdf file. I clicked it and it expanded more on the contract showing 28 pages...it allowed me to bring up a cursor...in which at every X I put my name with the date and forwarded to them...******* calls and ask where did I get this info after being on the phone for ah bit... I told him this is what was sent and what I typed in my name next to...******* called me a liar, insinuated fraud, told me I edited papers and said he's keeping **** of my **** down payment if I needed to undo the deal and I haven't signed nor been sent paperwork. So basically once they have your money it gets funny

    Local BBB

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