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ComplaintsforOur Wedding Movie
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked our wedding movie (Guy Batila) for my wedding videography. I have a signed contract and paid in full. My wedding was October 16, 2021. My wedding video was supposed to be completed and emailed to me by 90 days at the maximum per our contract. 90 days would be January 14, 2022. I have not received my wedding video. I have called and left messages as well as email inquiries with no response. I checked with the actual camera man and the footage was hand delivered to Guy after the wedding.Business response
01/27/2022
We got in touch with the customer and they did receive their product.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1133 Tower Rd
Schaumburg, IL 60173-4305
Business hours
Today,Closed
MMonday | 10:00 AM - 5:00 PM |
---|---|
TTuesday | 10:00 AM - 5:00 PM |
WWednesday | 10:00 AM - 5:00 PM |
ThThursday | 10:00 AM - 5:00 PM |
FFriday | 10:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.