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Find a Location

One Spot O'Hare Parking has 1 locations, listed below.

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    Business ProfileforOne Spot O'Hare Parking

    Parking Facilities

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9500 River St, Schiller Park, IL 60176-1079
    BBB File Opened:
    11/20/2019
    Years in Business:
    5
    Business Started:
    5/3/2019
    Alternate Business Name
    • O'Hare Fast Spot
    Business Management
    • Mr. Yuri Hernandez, Principal
    Contact Information

    Principal

    • Mr. Yuri Hernandez, Principal

    Customer Contact

    • Mr. Yuri Hernandez, Principal

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I used ONE SPOT valet parking from 4-7-24 until 4-10-24. While away I noticed on the Tesla app my car being unlocked, locked and moved several times. I overlooked it because they may have needed to move it to access other vehicles. A days later I see my car being charged (WHICH I DID NOT REQUEST) and again I thought nothing of it ... I actually thought is was a courtesy.I returned to pickup my vehicle 4/10/24 (9:15p) my car was on 100% energy it was on 40% when I left it there. While driving home I realized my center console had been ransacked but it didnt appear as though anything was missing ... I proceeded home when I pull into my garage I opened the trunk to charge my car and the Tesla charger was missing. I immediately called ******* and spoke to ******* and was given a polite run around for about an hour with no resolution or evidence of attempting to actually help me recover my item ... I decided to call the ********************* Officer ***** agreed to meet me at One Spot because I was told by the staff 1st that they didnt know anything about a charger, 2nd refused to go look for it, then 3rd after I told them I made a police report they said YES WE HAVE IT BUT WE CANT RELEASE IT TO YOU ... I show up with the police they spoke to ******* and **** who claimed to have been under the instructions of their manager ****, continued to refuse to release my property until the officer requested his ******* to come out. Once his ******* came and after another hour of back and forth and searching for serial numbers and such, apparently **** says give them the charger. The officers were given the charger and later gave it to me.My video survelliance shows unauthorized activities in my car and I am completely disgusted with this company. The officer also told the staff that he had been to this company before for customer complaints about things being stolen out of their cars. The manager **** was extremely rude to me and hung up in my face refusing any resolution.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kadijah K

    1 star

    05/15/2024

    Valet worker was SPEEDING IN MY VEHICLE! I simply asked him Why was he speeding in my vehicle? He began to use profane language and handed me my keys back! No apology or nothing. ******* and yelling after I told him I was standing there watching him drive my car to the front. These people have no regard for you or your vehicle!

    Local BBB

    BBB of Chicago & Northern Illinois

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