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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased cabinets to remodel a kitchen and the finish was very poor quality. They had to be returned and new cabinets had to be made. I was told my order would be expedited, and I was told it by one person three weeks, and another person told me they would even try to have them in two weeks. I was also told the project would be baby sitted and personally inspected to insure this wouldn't happen again since I was without a kitchen. The cabinets were delivered 6 weeks later, and the quality was as bed if not worse than the first cabinets. The cabinets were returned on 11/16/23, and as of today, 11/21/23, I've not heard from anyone with any options for my situation. At this point I would like a full refund for the cabinets and hardware I paid for in full.Business response
11/22/2023
We have reached out to the customer and resolved the issue in question.
Unfortunately, with it being a holiday week it took a couple days to rectify with our cabinet supplier.
We apologize for the inconvenience.
Thankyou,
Customer response
11/22/2023
By coincidence, the company reached out to me by phone shortly after I filed the complaint. They have offered me a full refund, however, they will only mail a check and I can't pick up payment in person. I will consider it resolved once I receive my refund by mail. These payments were made on a credit card so I am unsure why it cannot be refunded back to the card.Customer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
3500 Lebanon Ave
Shiloh, IL 62221-4483
Business hours
Today,Closed
MMonday | 7:00 AM - 4:45 PM |
---|---|
TTuesday | 7:00 AM - 4:45 PM |
WWednesday | 7:00 AM - 4:45 PM |
ThThursday | 7:00 AM - 4:45 PM |
FFriday | 7:00 AM - 4:45 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.