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Find a Location

Doc Motor Works, Inc. has 1 locations, listed below.

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    Business ProfileforDoc Motor Works, Inc.

    Auto Repairs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We are a full service repair for cars and trucks. We are like no other in that we care for your car because we care about you. Auto repair has been a passion and caring for others a calling. Tire, Brakes, Suspension we do it all.

    Products & Services

    Moog, Beck Arniley, Stant, Walker, Halo, And many more

    Business Details

    Location of This Business
    18600 S State Route 59, Shorewood, IL 60404
    BBB File Opened:
    10/23/2017
    Years in Business:
    11
    Business Started:
    6/1/2013
    Business Incorporated:
    2/6/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • Doc Motor Works
    • Doc Motor Works Auto Repair
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Mr. Scott Wiseneski, President
    Contact Information

    Principal

    • Mr. Scott Wiseneski, President

    Customer Contact

    • Mr. Scott Wiseneski, President
    Additional Contact Information

    Fax Numbers

    • (815) 980-0270
      Other Fax
    • (815) 280-0270
      Other Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I had the pleasure of meeting the owner of this establishment and he was very understanding and was very helpful. The staff not so much, they weren't very friendly and treated me less than because of the help the owner provided. One of the problems that they stated when they diagnosed was the cluster and the master cylinder. I was advised that this would take care of the problems and that I would be able to pass emissions and get my plates. I left the dealership and the cluster is worst than before, it still has all of the lights, it still isn't reading the gas hand and now the lights for being able to see the driving position and gas hands aren't working. I went in and was told by the guy there to come back in a week I had to drive a bit before they went away, I went and was turned away by ****. **** then explains as he does everytime we come in contact with each other that the owner helped me! Ok, when can I come back because the "repair" wasn't done? Well we are very busy as **** states and puts me off, I wait and at this point I can't go to the doctor can't take my kids because of this. I called and again **** explains that they helped me so I would have to pay for the cluster to be repaired! This is the part that was supposed to be repaired and was given to be worst than before! I'm worst than when I started. He then says I'll call you back and I don't hear from him.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael C

    1 star

    02/09/2023

    Terrible experience and customer service. Called to get a SIMPLE quote to replace a tensioner and pully on my car. Mind you, this is such an easy fix and quote! The owner, Scott ******** wanted me to bring the car in for a simple quote. I asked him why, since I've called many other places and ALL of them gave me a quote over the phone. He said that it was a specific job which meant nothing. This is a gimmick some mechanics use to "get you in the door" and feel trapped once there. This is a 20 to 30 min. job I've been told by MANY mechanics. Then he asks for my FULL name, plate number, etc.! FOR WHAT?!?!!!!! For a simple quote??? Once he saw that I was no fool and he could not answer simple "why" questions, he said I'll text you a quote. No surprise that I never got a response and how could he text me a quote when he couldn't give me one a minute before. This shop and owner screams the word SCAM. Don't let this shop take you for a ride.

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