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ComplaintsforPerfect Touch Powder Coating
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a bed frame to be sandblasted and powder coated. The estimate I was given was much higher than the other two estimates I received, but I was promised it would be completed by Friday of the same week. (Dropped it off Tuesday, per agreement.) It was not completed as promised. There was no communication about the fact that it would be late. I had to reach out multiple times to try to find out what was going on. I finally drove out to try to pick it up (second trip) because I wasnt getting responses. It was still not ready. Was told Wednesday of the following week; Thursday at the absolute latest. Reached out to them the following Thursday to confirm pick up. No response. Reached out again three hours later and was told they are working on it. Reached out 28 hours later and was told it will be done today. I asked for a partial refund due to the fact that it took over twice as long as was promised and was refused. Was told they dont give refunds even though they clearly breached the contract we had for the work to be completed. (And, in fact, breached the next time they gave, as well. Thursday at the latest became Friday with no word to me that the project would not be completed as agreed.) Went to pick it up again (third trip) and they had used the wrong finish, not what I ordered. They redid it, went back to pick it up three days later (fourth trip) and it had scratches in the finish and drips of paint. I could have done a better job with a can of spray paint and it took over twice as long as our agreed upon time. They clearly broke our contract along with providing shoddy workmanship.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.