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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I hired them to move me in July from ******** to ******* because I have a grandfather clock that I wanted professionally wrapped and shipped- which they knew. When they showed up to pack me they said I had to buy a $150 box for the clock. I was annoyed since it wasn't part of my estimate and I wasn't told beforehand, but I bought it. When my stuff was delivered in August, the glass to the door of the clock was shattered and the pendulum was very bent. I was sent the information on how to submit a claim, but the company is absolutely ridiculous with their restrictions and requirements. I mailed in my packet and they said they never got it, so I printed pictures again and resent it with delivery tracking. It was delivered on 10/27. I was told their next mail pick up wasn't till 11/16, then was told it took 30 days to process, then today was told in one email it was still being looked at and in another that they didn't get it. You can't talk to a person and more times than not the email responses are form letters that don't relate to the initial email. I've accepted the fact that they won't remedy the situation and I'm sol for money for my broken clock from the claim company. I've called new evolution and forwarded the insane emails from moving claims complaining about it and have left messages and neither are responded to. I would like them to at least refund the cost of the 'special boxBusiness response
12/20/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***********************
December 20, 2022
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep.Customer response
12/23/2022
Complaint: 18612663
I am rejecting this response because:
Sincerely,
***********************You should have all the things youre requesting since all I had were copies from you! I sent it all to moving claims- twice. This is ridiculous! ImCustomer response
12/23/2022
Complaint: 18612663
I am rejecting this response because:
Sincerely,
***********************You should have all the things youre requesting since all I had were copies from you! I sent it all to moving claims- twice. This is ridiculous! ImBusiness response
12/30/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***********************
December 30, 2022
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep.Customer response
01/02/2023
Complaint: 18612663
I am rejecting this response because: you have the originals of all youre asking me for because you gave me copies! You can barely read them because theyre copies. I attached a few anyway. I realize Im *** as far as the clock goes so Id really appreciate a refund of $150 for the special box you made me purchase to protect the clock which was broken
Sincerely,
***********************Business response
01/11/2023
Upon close review of your submitted complaint, and in order to maintain our high level of customer satisfaction, your moving company is willing to compensate you a total of $75.00 in good faith for any inconvenience that *** have occurred in the process of your move.
CUSTOMER SATISFACTION IS CRITICALLY IMPORTANT TO US AND WE WANT TO ENSURE THAT EVERY
CUSTOMER KNOWS THEIR BUSINESS IS VALUED AND TRULY APPRECIATED.Customer response
01/12/2023
Complaint: 18612663
I am rejecting this response because:
the 'special box' I was forced to purchase on my moving day was $150. I'd really like that amount back as it's going to cost me much more than that to fix my clock.
Sincerely,
***********************Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In summary, hired New Evolution Movers for a move from *******, ** to ******, **. They were responsive up until I reported that I had items damaged. Since then, they neglected to send me an insurance claim form and will no longer return *********** efforts. Shady business. Longer version, New Evolution Movers moved my 1BD apt stuff from *******, ** ( starting 10/14) to ******, ** ( Delivered 10/19). - They nickel and dimed me for fees that the original quoter did not mention - ************ threatened to charge me more since I had more items than listed ( which I called ahead about and was informed its on a sq footage basis, so number of items does not matter) and corrected. That's when the sketchiness started - Told them they could park a semi on the side street ( just saw one on the street yesterday so they fit) and instead they charged me $350 to unpack my stuff and then bring it in a new uhaul...- Once all items were delivered, I found a couple of my items, included my expensive dresser, were damaged in the move. I had bought insurance so reached out to understand the process. They informed me they would email me a claim form to fill out, they would review, then we would settle. They never sent the form. Never heard from them again. - called multiple times for days, weeks, emailed, texted *** ( guy who initially helped me), texted the driver ( who was responsive but couldn't do anything), submitted contact forms on their website....nothing. They are choosing to ignore me. So they owe me money from insurance claim and they took advantage of me from a pricing perspective. DO NOT DO BUSINESS WITH THEMBusiness response
11/22/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - *************************
November 22, 2022
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired a company called New Evolution movers. They picked me up in ******** and they dropped me off in *******. In the meantime they spend ************************ their truck did not have a location and delivered it over a period of four weeks when it was convenient for them with no regard for my time. Aside from the price I paid to get mentally emotionally abused by these people and they ruined 90% of my furniture and I have photos to prove all of that. The owner or the gentleman then ******* is not responding. I dont have the email for the owner whose name on your website sounds like Porsche Basil and I dont know how to get a hold of him. Anyhow there is a tremendous amount of damage a tremendous amount of collateral damage. Just to give an example they left my stuff on my floor of my garage in my driveway and 98 heat and took off. They were e EXTREMELY demanding and belligerent around collecting cash upfront and while I honor that 90% of the time I did not we agreed that I could pay the final thousand plus dollars upon being happy with the job. Course they broke that promise along with every other promise like bringing furniture in and setting it up nothing that was promised by in the overseen company that put this whole thing together was done. But New Evolution did the moving so they are the ones who are responsible for the damage and all my artwork is ruined and I have pictures to prove it. If you want to know more please feel free to ask me but they were completely inappropriate ******* unprofessional and of ignored me and my request for a claim to submit all the damaged property to them and how to get that claim for the last three weeks . The gentleman who was here his name was ************** was so emotionally and mentally abusive I had to call the police twice. Both times he would not stick around to do the exchange and he was given multiple opportunities and I was not gonna have him escalade and end up beat me up and so I did not feel safe with him.Business response
11/23/2022
See AttachedInitial Complaint
08/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I filed a claim close to a year ago now and havent heard a word. Your movers even damaged my TV which I didnt know because the cord was lost. We had to throw a perfectly working TV that we used regularly, in the garbage that wed paid around 500 for. The inside was totally cracked when we plugged it in. I have not heard anything back from anyone at your company. I did exactly what you all told me to do for submitting the claim.Business response
08/26/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - **********************
August 26, 2022
BBB CASE #: ******** - **********************
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through **************** ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep. **********************.Customer response
09/01/2022
Complaint: 17759923
I am rejecting this response because:
Sincerely,
**********************I have been waiting on a response for almost a year. I sent you all what was requested. You guys have all of my information. What are you all requesting now and where do you want it sent, Again, to?Business response
09/07/2022
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.Customer response
09/08/2022
Complaint: 17759923
I am rejecting this response because:
Sincerely,
**********************Customer response
09/12/2022
I do not see a place to type up an actual response. Before I submitted this complaint, I contacted this company directly and submitted everything that they asked me for. In their response here they did not provide any contact info or share where to send these documents. I called the only number that I have for them and left a message and havent received a response. I also sent the only email address a message that I have for them and received no response. Im trying to send this as my response to their most recent response but I dont see the action, that enables me to do so.Initial Complaint
08/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They broke my brand new furniture. I need the money back for my furniture. Also they send only 1 driver to unload my moving. What on earth they are thinking? The worst mover company !Business response
08/26/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - *******************************
August 26, 2022
BBB CASE #: ******** - *******************************
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through **************** ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep. **********************.Customer response
08/31/2022
Complaint: 17665312
I am rejecting this response because:I have submitted the document through the claims website. None response yet. It is most likely to take at least 6 months.We moved from state to state not locally!! You cannot expect us to wait that long to resolve problem!I want the refund now to buy new dresser not in 6 months!!!And oh by the way you have my name !! You know please dont stall
Sincerely,
*******************************Business response
09/07/2022
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.Customer response
09/09/2022
Complaint: 17665312
I am rejecting this response because:I want full price compensation. The dresser is brand new and it is very expensive. I have to throw away the dresser because it is unusable. When you say I fail to provide basic information.
What information do you want? And when did you ask for information?
I believe you can check from my name also. What information that you need?
Sincerely,
*******************************Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Allegiance to move my studio apartment and had a pickup on 3/2/22 from *********. New Evolution movers showed up on 3/2, totally different company. I was originally quoted 3-6 business days from salesman *** ************ *************** is responsive to my delivery date getting rescheduled. I keep getting told they are waiting for more loads to come in this direction to ******* and was told i have minimal stuff and in very rude fashion was told my freight isnt worth the drive alone or Id have to pay for the whole cost of a truck to come in this direction. No one ever returns my calls from New Evolution and I have been without my belongings now for 20 days. I keep getting responses from allegiance saying they are working on it. What are my rights at this time and when do I need to seek legal action? Please help solve this logistics issue as they are far beyond the 6 day delivery window.Business response
04/06/2022
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***************************
April 6, 2022
BBB CASE #: ******** -***************************
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company.Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through ************.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate,the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
?**** of Lading (contract)
?Order for Service
?Household Goods Descriptive Inventory (both pickup and final delivery copies)
?Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep. **********************.Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 08/16/21, New Evolution Movers came to pick my items with a signed date of delivery on 08/18/21. I was informed by ********************* that delivery takes 7 to 15 days. However, my items were delivered on 09/22/21 about 36 days later. The delivery team broke my bed. My Office desk, Sound Bar and Printer were not delivered. Only the sound bass Woofer was delivered without the sound bar (A Woofer can't operate without a sound bar). As seen in the attached, the Woofer was destroyed as well. Only one part of the office desk was delivered. I have called and left voice-mails for ********************* and *********************** followed by emails since last week. But, yet to hear from these individuals. Need my items back and compensation for extended waiting days.FYI: The delivery guys delivered a different bed slacks belonging to someone else. Please come take them or permit me to trash it.Customer response
11/15/2021
Complaint: 15911453
I am rejecting this response because:Hi,Please reopen my complaint. Attached are documents showing I had a soundbar and Desk. I already submitted pictures in my initial claim.I need my items delivered to me or refunded.Thanks
Sincerely,
Nana ***************************Business response
11/17/2021
COMPANY RESPONSE TO BBB CASE ID #: ******** - Nana ***************************
November 17,2021
BBB CASE #: ******** - Nana ***************************
Dear BBB,
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company.Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net ************************** we can validate that the customers claims/complaints against the company are in fact true and accurate,the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
?**** of Lading (contract)
?Order for Service
?Household Goods Descriptive Inventory (both pickup and final delivery copies)
?Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep. **********************.Business response
12/02/2021
Due to the customers apparent inability and failure to comply with our basic validation process, we were unable to formally investigate this matter. Sequentially unable to offer a suitable resolution.
However, we truly value our customers and take any complaints very seriously. In the future should the customer ultimately decide to comply and provide the previously requested basic, necessary, and required documents to validate a transaction with the company, we will thoroughly investigate their claims immediately, in hopes of seeking resolution.
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.Customer response
12/03/2021
Complaint: 15911453
I am rejecting this response because:
Sincerely,
Nana *************************** I responded and sent all requested documents via email on 11/22/2021. Please check the email response with all attachments.ThanksBusiness response
12/31/2021
To maintain our high level of customer satisfaction, we are willing to compensate you $75.00 in good faith for any inconvenience that *** have occurred during the process of your move.Customer response
01/12/2022
Complaint: 15911453
I am rejecting this response because:
Hi, I sent all the documents you requested to help you investigate my issue and you have not provide me the investigative result. The price of a soundbar and office desk cost more than $75 even when depreciated.Please for customer service sake, do better. Sincerely,
Nana ***************************Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I provided a fully refundable deposit to New Evolution on July 12 in the amount of $748 and a few weeks later decided to not use them as my mover due to a string of negative reviews. They are not answering my calls or emails to return my deposit.Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for a company to move my items out of state and because I ended up not moving I requested a refund. I keep being told I will be contact about the refund but no one is giving any information about what is going on. Its almost as if theyre trying to keep the $700 and stall until Im in period that I cannot get a full refund! Theyre doing nothing whatsoever but constantly sending me in circlesBusiness response
08/19/2021
COMPANY RESPONSE TO BBB CASE ID #: ******** - ***************************
August 19, 2021
BBB CASE #: ******** -***************************
Dear BBB,
Please accept this formal acknowledgmentnotice of the above-referenced BBB casenumber submitted by the consumer. Please note, that we are more thanwilling to thoroughly investigate the consumers said complaints to betterunderstand, validate and fairly resolve all their issues against our company.Customer satisfaction is critically important to us and we want to ensure thatevery customer knows their business is valued and deeply appreciated.
Whenit comes to these matters, we put ourselves completely at the customersdisposal. Rest assured that if and upon a full and thorough investigationthrough MovingClaims.net ************************** we can validate that thecustomers claims/complaints against the company are in fact true and accurate,the company guarantees tocompensate the customer in accordance with their coverage and will ensure afair resolution to their issues.
It is important for the BBB to know that, as part of ourcommitment to ***************** and Customer Satisfaction all consumers aregiven the opportunity and necessary resources to deal directly with our companyin hopes of reaching a fair resolution. In addition to that, all consumersreceive informative documentation prior to their service date, advising themthat in the unlikely event a consumer may realize that some of their goods aredamaged or missing, or if they feel that they have been over-charged or chargedfor services that they didnt receive prior, during, or after services werecompleted, they are provided with the opportunity to have their issues andconcerns formally addressed, investigated, and resolved in accordance withtheir coverage and contractual liabilities.
To better understand and validate all theconsumer claims/complaints werespectfully request that the consumer submit copies of the contracts they havereceived from the company, they allegedly have had transactions with todetermine and validate the company they are attempting to file their complaintagainst. This will confirm the interaction between both parties and ensure afair investigation for both the customer as well as the company.
Werespectfully request that the consumer provide the following supportiveDocuments (FRONT AND BACK):
?**** of Lading (contract)
?Order for Service
?Household Goods Descriptive Inventory (both pickup and final delivery copies)
?Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additionalinformation as soon as possible so that we may address their issues. Be sure tohighlight any notations made at the time of service implementing said concerns.
Westrongly believe that with mutual consideration and understanding, we caneasily reach a fair resolution and keep the relationship between all parties ingood standing.
Very ************************************************************************ Dep. *********************************************.Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New Evolution Movers picked up my furniture on Tuesday, July 27th and they said it would take 5 to 10 business days to deliver from ******************** to ************************************************************************ have a voicemail saved on my phone dated August 5th, Thursday from *** saying my furniture would be loaded on the truck that weekend and I would receive a follow up call on Monday and Tuesday for delivery. They mishandled my furniture when they arrived, the lead person was on the phone the entire time and they were rude and spoke in Spanish and even asked for a tip. I have paid them $2k and they promised me a video of my belongings. *****, the owner will not confirm when I will get my furniture and they continue to lie. I feel my belongings have been stolen and that they stole $2k from also. I am able to share with you the phone call from *** dated Thursday August 5th. Can you please help?Business response
08/17/2021
COMPANY RESPONSE TO BBB CASE ID #: ******** - *******************
August 17, 2021
BBB CASE #: ******** -*******************
Dear BBB,
Please accept this formal acknowledgmentnotice of the above-referenced BBB casenumber submitted by the consumer. Please note, that we are more thanwilling to thoroughly investigate the consumers said complaints to betterunderstand, validate and fairly resolve all their issues against our company.Customer satisfaction is critically important to us and we want to ensure thatevery customer knows their business is valued and deeply appreciated.
Whenit comes to these matters, we put ourselves completely at the customersdisposal. Rest assured that if and upon a full and thorough investigationthrough MovingClaims.net ************************** we can validate that thecustomers claims/complaints against the company are in fact true and accurate,the company guarantees tocompensate the customer in accordance with their coverage and will ensure afair resolution to their issues.
It is important for the BBB to know that, as part of ourcommitment to ***************** and Customer Satisfaction all consumers aregiven the opportunity and necessary resources to deal directly with our companyin hopes of reaching a fair resolution. In addition to that, all consumersreceive informative documentation prior to their service date, advising themthat in the unlikely event a consumer may realize that some of their goods aredamaged or missing, or if they feel that they have been over-charged or chargedfor services that they didnt receive prior, during, or after services werecompleted, they are provided with the opportunity to have their issues andconcerns formally addressed, investigated, and resolved in accordance withtheir coverage and contractual liabilities.
To better understand and validate all theconsumer claims/complaints werespectfully request that the consumer submit copies of the contracts they havereceived from the company, they allegedly have had transactions with todetermine and validate the company they are attempting to file their complaintagainst. This will confirm the interaction between both parties and ensure afair investigation for both the customer as well as the company.
Werespectfully request that the consumer provide the following supportiveDocuments (FRONT AND BACK):
?**** of Lading (contract)
?Order for Service
?Household Goods Descriptive Inventory (both pickup and final delivery copies)
?Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additionalinformation as soon as possible so that we may address their issues. Be sure tohighlight any notations made at the time of service implementing said concerns.
Westrongly believe that with mutual consideration and understanding, we caneasily reach a fair resolution and keep the relationship between all parties ingood standing.
Very ************************************************************************ Dep. *********************************************.Customer response
08/19/2021
Complaint: 15768244
I am rejecting this response because my furniture was finally delivered All the movers were told to do was to move the furniture in my residence but no unpack it.They did not reassemble my furniture because they were told by the company to just drop it off. The Movers in Virginia were more professional and very polite.They were honest also.I was over charged $500 when Nadja, the manager confirmed a set price. The movers who came to my address was searching for ways to charge me more.Now I have to pay someone to reassemble my furniture.
I have a phone call dated August 5th from *** saying my furniture would ship out over that weekend which it never did. I received it today. I have sent this message to the better business bureau.I should be compensated for the delay, not reassembling the furniture being without furniture and clothes. It says it on their website and no told me that they would not reassemble my furniture upon arrivalThis is a very deceptive business.
Free in-home estimate. Professional uniformed staff. Disconnect or connect appliances. Full service packing & unpacking. Crating of antiques & fine art.
Sincerely, Disassembling & reassembling.
*******************Business response
09/08/2021
Dear Valued Customer,
Please read and follow the instructions and requirements in the ONLINE CLAIM PROCEDURES PACKAGE to ensure a smooth and fair resolution to your claims. This online package will give you all the necessary tools you need to validate your case against your moving company. You will need to submit copies of your moving documents, clear photos of your damaged items (If any), Standard proof of loss and damage claims form, etc.
Click on the following link to continue forward with your case: ONLINE CLAIM PROCEDURES PACKAGE
NOTE: Before submitting your claim information, it is important that you fully inspect your household goods and ensure that you covered all damaged/missing items.
KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!Customer response
09/14/2021
Complaint: 15768244
I am rejecting this response because: I will complete the complaint record but I would like to receive money back because they did not assemble my furniture to my new location. They delivered it via a Budget truck and the delivery men were told just to drop it off and not unpack my furniture. New Evolution movers website shows this: Disassembling & reassembling. They did not reassemble my furniture and I am missing my bed frame. It was purchased from *********** and they picked it ** in ********, ** but did not deliver it in *******, ********. I will fill out the claim but seeking resolution and reimbursement from New Evolution Movers.
Sincerely,
*******************
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