ComplaintsforFor Your Party.Com Inc.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am so disappointed with my order from For Your Party. I spent a huge amount of time and money to order custom matchbooks for my wedding, and when I received them they look completely different to the product online. I ordered rainbow foil, which online shows as a full rainbow spectrum. The actual product is only green red and yellow with harsh lines. I contacted For Your Website to see if they could do anything to help fix this issue and the only thing they could do is offer 15% off a second order (after I've already spent tons of money).

  Business response

  05/22/2024

  The customer reached out upset about her specialty Shiny Rainbow Foil and that it did not print the full spectrum of colors, however on our site we do state "Specialty patterned foil may vary on final print". At ForYourParty.com, we use a special type of colored foil for stamping, known as rainbow foil. This foil is distinctive because it contains a spectrum of colors in one continuous roll. The myriad of colors on this roll does not follow a set pattern or uniform distribution. This means each segment of the foil displays a different mix of colors. When we apply the foil to products like napkins and matches, we use a stamping process where the foil is pressed onto the product to transfer the color. Due to the non-uniform nature of the rainbow colors on the roll, each stamped impression can capture a different part of the rainbow. Consequently, some products might show more of the greens and yellows, while others might display more of the reds and blues or even purples and greens. Due to these reasons we did not reprint or refund the customer for their order. 

  Customer response

  05/22/2024

   
  Complaint: 21683337
  
  I am rejecting this response because your website is misleading, and you should do a better job representing the product on your website. The screenshot you attached in your response is not what's shown on the interface when uploading designs.
  
  Sincerely,
  
  ***************

  Business response

  05/23/2024

  Hello,

  Thank you for bringing this to our attention, I have let our upper management know and we will work on translating this disclaimer to our customizer as well. However unfortunately due to this disclaimer being on all of our product pages for our matches we are unable to replace your matches for you, I apologize for any inconvenience.

   

  Thank you, 

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a large order of napkins and paid extra for a proof. While the proof was fine, the product I received was off center, ink smudged and completely unusable. When I reached out to For Your Party, they refused a reprint and offered me a pathetic 15% off coupon on another order. I continued to reach out to their support teams for my refund of the horrible delivery of their products and their customer service teams told me it was being worked on and disconnected the chat. Horrible customer service and even worse product delivery.

  Business response

  04/04/2024

  This customer was sent a proof of her items (200 napkins not a large quantity) with her custom ********** dog. The art was adequate for our print process but not perfect. She was sent a proof which clearly spells out that possibility of fill in on small details. Also the art submitted showed the dog sitting cocked to one side and with the borders of the napkin on the right and bottom does make the image appear off center which it was not. She saw her art uploaded when she placed the order, she saw the art and approved the proof with all the notations about the fill in on details. When she received the goods she did not like how it looked but it was within our acceptable print perimeters. We offered her a discount to reorder using different art which she declined, hung up on CS team, found and called the company CEO's  personal cell phone number several times, send numerous threading emails that she was going to sic her lawyer on us, going to put us out of business etc....ultimately we refunded her money because it was just not worth out time. So there you have it!

• Initial Complaint

  03/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I wanted to order personalized match books for business launch party. They offer samples for a fee of $10. I ordered several matchbook samples and what they sent had not one matchbook. So I could not see quality, size of matches or strike cover. I paid $13 for this and get no matchbooks. So I emailed customer service and they send a wildly long email saying they dont do matchbook samples but of course it doesnt say that on the webpage and matchbooks of many differing sizes and shapes are offered for purchase. They have ignored my request for a refund due to fraudulent advertising and sales. This is simple if you cant /wont ship something as a sample dont offer it on the list of samples. If you scam 100 people out of $13 that is ****. They offer a credit of sample payment if you make an order but of course I would not order matchbooks when I dont know the quality of the matches or matchbooks. I want them to change the deceptive nature of the online sales descriptions and refund my money but I also want them to stop scamming others. The pics attached are of what ? Matchbooks but no matches no box no strike cover. Just a con !

  Business response

  04/05/2023

  Hello Piper, 

   

  I sincerely would like to apologize again for the issues with your sample order, but would like to thank you for bringing this to our attention. We have since updated our FAQs and our Sample Page to give a better understanding of what we offer so that this issue does not happen again. We submitted for your refund on 3/28 and you should see it reflected in your account any day now, again thank you for bringing this to our attention, moving forward we will be more mindful of the wording that we have on our website to avoid issues like this! 

   

  Thank you, 

  ****

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've never received my order. I contacted the ***** but they told me "According to our records, the shipper must file all claims as per our contract agreement with them. Please contact the shipper for further information". After several attempts FYP finally answered my call and said they will file the claim for me with ****** I also informed the customer service rep ************ that the claim I filed by myself previously as a receiver was denied and it needs to be filed as a shipper. **** told me they filled as a shipper and will contact me when they're updates. 3 weeks in - have no updates from customer service. I emailed them several times. Called and left messages. All ignored. I called ***** myself and gave them the claim number **** gave me. ***** told me it was denied because it was filed on behalf of the receiver. So they filed the claim wrong, it got denied and they never contacted me. I just want them to file the claim the correct way so I can get my money back $556.19 for the items I have never received.

  Business response

  11/10/2022

  Can you please provide the order number so I can look into this? We do apologize for any lateness, we are short staffed and Fed Ex not very responsive. Please advise order number so we can look further into resolution. Thanks

  Customer response

  11/11/2022

   
  Business:
  
  Here is the order number #******. Please file the correct claim with ***** on behalf of the shipper (ForYourParty) and email me the new claim number. The old claim number was C-******** which was denied because was filed on behalf of the receiver that goes against your (ForYourParty) contract agreement with the FedEx.
  
  Sincerely,
  
  **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩