ComplaintsforIntegrated Imaging Consultants, LLC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On October 19,2023 My doctor ***** a second mammography. I was billed by them saying ******** didn't cover it. Well ******** did pay after I gave Intergrated my credit card. So, for three months Thay bill me $113.34. I call them 02,02,24 and fax them a copy this bill. fax #************ ************** ask me to send copy of bill with the payment. I call 866=********** don't know the young man name told me I might not get my money back. I have only receive one phone call that was *************. So I call Advocate bill office and the Young lady look-up the claim and said ******** paid . Can You please help Me to get back my money

  Business response

  05/30/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************************.  *************** LLC provides medical billing management services on behalf of Integrated Imaging Consultants LLC. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrated Imaging Consultants LLC.
  

  Our review of the patient's account has resulted in these findings:
   
  The date of service the patient paid the balance was for 8/30/23 not 10/19/23.
  The charges for 8/30/23 were filed to ******** for this date of service, however ******** denied.
  Please confirm if the patient had ******** Part B for date of service 8/30/23 or any other insurance the patient had at time of service.
  The Explanation of Benefits attached to this complaint was for date of service 10/19/23, not 8/30/23.
  
  We regret for the inconvenience this has caused *********************** Green.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer response

  06/06/2024

   
  Complaint: 21707934
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** Green

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Integrated Imaging Consultants sent me two emails regarding a bill for a free annual mammogram that has been covered by my insurance 100%. I was told by the hospital that $313.60 which I paid on May 29th, 23 was my responsibility for the annual mammogram and the breat ultrasound. This company sent me a bill via email for $280, which has been processed and paid by my insurance on 5/1/23 in the ammount of $105.70, and $174.3 has been the insurance discound I received. I have contacted the billing office 4 times, I have spoken with totally incompetent people who keep telling me that they did not receive the payment. They did not follow up with my health insurance because as they said - "we file electronically". It looks like there is no follow up, and payments are not being recorded and accounts updated. I would like my bill to be updated with ZERO balance, as this has been paid by my insurance as evidenced by provided EOB

  Business response

  02/27/2024

  Please see attached

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have received multiple e-mails saying I owe money to this business. I will not click on any links in the e-mail because I am concerned that it is a scam. I have not had any imaging services done recently and never received a formal bill and nothing appears on my medical portal. I have tried calling them on numerous occasions and the phone is ALWAYS busy. I sent them multiple e-mails through their contact us form on their website saying I never received a bill with no response. In my emails, I have requested that they send me a bill through the mail and provided my address but have received no bill and gotten no response to my emails. I do not want to take a chance that they will send me to collections for a bill that I do not believe is mine, but if I do owe money, I have no problem paying them after ensuring that my insurance has been properly billed. Thank you!

  Business response

  02/27/2024

  Please see attached

  Customer response

  02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am constantly getting e-mails saying I owe money for this business. I dont want to open the e-mail ( pay bill on line) because Im afraid its a scam.I never received a bill from this *********** have paid all medical bills that I have received. I tried calling them on numerous occasions and the phone is ALWAYS busy. I sent them an e-mail from their website saying I never received a bill with no response. If you look at their on line reviews people say the never sent me a *********** me to collections. If I owe money, I need them to mail me a bill with the amount and what my insurance has paid!! I have no problem paying them if I owe money. Thank you!

  Business response

  12/19/2023

  Please see attached response on Complaint ID ********.

  Customer response

  12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

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