Business ProfileforValue Transmissions-Skokie

I took my 2010 *****3 to Value Transmission on Nov 9, 2022. The car had a check engine and automatic transmission (AT) light on and wouldnt shift past 3rd gear. The owner, ****, performed a diagnostic check and had his head mechanic assess the situation. It was determined that only the Transmission Control Model (***) needed to be replaced. He informed me that the transmission was not the issue and was in good shape. They replaced the *** and I picked up the car on December 7, 2022 after several delays. I was told the delay was due to an issue with the first *** part replaced and they had to replace it with a second one. While there I asked his opinion on the overall transmission in general. He told me again that the transmission was in good shape.On February 27, 2023 the check engine and automatic transmission lights came on again. The *** part was under warranty. I returned the car and was informed that they tested the *** and thought the part was working fine (which later would not be not true). I was told that the car needed a transmission rebuild if the *** was working properly. They quoted me $2,800, but I was surprised given they had recently stated that the transmission was in good shape. How could the transmission fail in 3 months after the *** was replaced and the overall transmission in good shape? I asked **** if the rebuild would be with new, used or remanufactured parts. He assured me that the rebuild would be with new parts, not used or refurbished. I would later find out this was not the true either and he did not use new parts. On March 14, 2023 I picked up the car after the the transmission was rebuilt. I paid, drove off and within half a mile away from the shop the check engine light and AT light came back on. I turned around and returned the car. They hooked up the diagnostics reader (same error code P0791 as on 2/27/23) and I was told that the issue was with the *** that they previously claimed was working (the part they replaced 3 months ago). I felt that I had been taken advantage of as the issue was back to the original replaced part. The next day **** confirmed that the *** was indeed bad again and he was getting yet another replacement from a different supplier. This now making it 3 times they replaced the *** and 2 times it ultimately failed in the 3 months since originally replaced. I felt misled as they previously claimed that the *** was working fine prior to the transmission rebuild. I was even told that a prior customer had to come back with the same issue on a ***** *** part they installed. They should have 100% made sure the *** was working (even replacing it again knowing there were issues with this replaced part/supplier) prior to requesting and performing a transmission rebuild. I went in on 3/21/23 and politely discussed the 2 faulty ***s with **** and how poorly the situation looked and the mistakes they made along the way. I felt they needed to bear some responsibility for the bad parts and decision to rebuild the transmission. He said that he wouldnt be using this supplier again. I asked him if we could work together on the charge given the circumstances. **** refused and pulled out one of the invoices to give me a copy. At home I took a closer look at the invoice. Lo and behold, the supplier was *********** Powertrain **************************** and the part was remanufactured and not new. **** lied once again as he told me prior to rebuilding the transmission that he only used new parts. Since then Ive spoken with several other transmission shops about the situation. Ive been told that a bad *** can burn up a transmission in no time. They would have gone back to the company that supplied the faulty part(s) to get a warranty claim if the part caused the transmission to go bad. The warranty should have been able to help out in some way. Furthermore, clutch material is always in the pan, especially a car with over 100k miles. ** long as the car is driving fine there is no reason to replace the transmission. I trusted my car with Value Transmission, but they were not always truthful throughout the process. They should bear some financial responsibility of putting in multiple bad ***s in the car and how that affected the overall transmission. Either 1) Value Transmission unnecessarily rebuilt the transmission thinking the *** part was working properly at the time or 2) the *** they replaced several times that turned out to be a bad part burned up the transmission and passed that burden on to the customer.