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Complaint Details
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Initial Complaint
02/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Portion Pro Multi Purpose Dispenser they make. It has a 90 day warranty. I do not have the receipt or the actual date of purchase. This product is for salt or spices & is supposed to dispense an exact portion of the spice you put in it according to the size you choose (I chose 1 teaspoon). It is also a traditional spice shaker with multiple holes on the top. I had salt in mine. I did not start using it until about 1.5 months after I bought it. I discovered pretty quickly that the portion dispenser did not work well. Sometimes it would dispense a teaspoon sometimes it would only dispense a very small amount so I stopped using that part. Then, one night, while preparing dinner, I went to shake the salt into a pan of food I was preparing and the lid came off and all the salt dumped into the pan (about a cup of salt). A few days later the same thing happened to my husband even though he pushed down hard on the lid to make sure it was on. Since I no longer had the receipt & was not sure if it was past the 90 days, I reached out to the company as I still had the ************** info. They told me they could not do anything because they no longer make the product. Even though I told them it does not work correctly. They have a website that sells other ********* told them I would take a gift *********** still would not reimburse me. If you make a product you need to stand behind it when it doesnt work. Its very suspicious that they are no longer making it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.