ComplaintsforCar Geekz Ltd.
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Car still reads error codesBusiness response
12/18/2023
The vehicle was a tow in, no start for vehicle warranty company repair. The warranty company denied the claim based on mileage discrepancy based on information on record. Customer agreed to have new engine installed at customer expense. We removed and replaced engine, vehicle drove fine for a few days then had another issue that was separate from original problem. We addressed that issue and more electrical issues were discovered (pre existing) at no charge to the customer as well as provided the parts the first time for the customer at no charge. Customer picked up vehicle and has not reached out to let us know that the codes still existed furthermore these codes are diff codes than the initial ones and the car didn't run at all at time of drop off so we had no clue how the car was driving prior. Customer made numerous attempts to fix the car prior to us receiving it and ultimately decided to change the engine. All that being said the customer is still under warranty and can bring the car back so that we can diagnose it or reevaluate the repairs necessary. The engine was installed properly, the vehicle operated properly at the time of delivery. Because engine DTC codes exist does not constitute a warranty on a full engine repair, however again we are willing to work w/ the customer to resolve this issue amicably.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.