Business ProfileforChimney Care Guys

My wife, ******* and I hired the chimney guys of Al ***********, ********, to repair our chimney and install a fireplace fire box. We signed the contract on June 28, 2023 and the services were provided in the next month to completion.Recently I finally got the fireplace lit and it burned for about 45 minutes. I wanted to turn the fire off and unfortunately the fire would not turn off with the remote provided. I did all the instructions that were provided by the people that installed it. I clicked the remote several times and I also held the remote for multiple minutes to try and turn off the burner as instructed. Nothing worked.I tried turning off the pilot light, and I ended up burning my thumb, not severely, but the handle did not work as they had specified in talking to me when I first called them out. I believe it was defective and the installation was also.Finally, as my wife and family were scared, and panicked that we could not turn the fireplace off, I found the key and turned off the gas line to finally extinguish the fireplace.I asked them to uninstall it and remove the product and give me a refund and they refused saying that in the contract they do not provide refunds after 30 days or for custom orders. This product was not custom-made. It was simply ordered from a factory and they are making it sound like it is.When the technicians were in my home, all they did was turn on the fireplace and said theres nothing wrong with it, but that wasnt the issue. The issue was after 45 minutes of burning. It does not operate correctly turn off, and I tried telling the technician this and he said I was wrong and that theres nothing wrong with the product. This company and the technicians who installed this, put my family, home and myself in danger over a defective product and defective installation of their product, and I asked them to refund me the full amount that we purchased the product for which was $2,332.40