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ComplaintsforPro Dental Care Ltd
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came to *********************** Office from another location in Sleepy Hollow, when ******************, took maternity leave, & left me with upp. dentures so big & thick, that I could not close my mouth. The low. partial was made over remaining, moving teeth. At consultation with ************, in Elgin, I was promised:1. Redo the upp. denture with $3,611 credit 2. Removal of moving teeth 3. 4 Implants 4. New low. denture fixed on implants: total of $17,498 All services provided by ******** Dent. have failed me. I am unable to eat & speak. The upp. denture has no suction making chewing impossible. When I eat there is a loud clicking sound. The upp. denture is falling out & resting on the low. one. The finished denture was handed to me in a plastic bag by the receptionist with no align. or fit check. The following appt. ************ came in angry, saying he will not be making any more corrections & stormed out. I requested another Dr, and was given *************************. I came in with my daughter. He immediately became aggressive, refused to address me directly & spoke to only to my daughter.Finally, he did offer to make adjust. to upp. denture & replace screws in the implants. On a follow-up appt, neither the upp. nor the low. dentures were holding up. Asked about his solution to the problem, Dr. said he was dismissing me from the practice, & neither he nor ************ wanted to see me. I can't eat, taste food, or go in public for fear that my teeth are clicking & falling out. Being diabetic, I've been struggling with sugar level maint. because of my inability to chew. I'm frightened & exhausted. I believe the only solution is to have the up. dentures remade & explore my options for either repair. or remaking the low. ones by another Practice. I am asking for a refund of $8,161 I paid $17,498.00 to ********************* and ************************* The cost of tooth extraction, ********************** done by ************, which I am willing to cover was $12,948 ($17,498-$12,948=$4550 $4550+$3611=$8,161Initial Complaint
08/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Approx one year ago , I had extensive dental work done . At Pro Dental Care ***************************************************************** - **************** - ************************* DDS - Teeth were made incorrectly - too large - poor fit - and charged for two bone grafts - not done . I have a second and third opinion from two local dentists confirming same - One being my dentist for 38 years - semi-retired - Pro Dental Care has been contacted many times - to correct problem - no response - Chart ID # ****** - Amount payed out of pocket 2020 - 2021 - $ ***** .00 and $ ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.