ComplaintsforSFK9 Dog Training LLC

• Initial Complaint

  03/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We paid **** $4,600 to train our two dogs in August 2023. We met with **** twice before boarding our dogs to share our hopes for training and outline clear goals. We even provided **** with a detailed list of unwanted behaviors and objectives for the training. We were told that our concerns would be no problem and that they had worked with dogs like ours before. They stated that there was no time limit to their program and our dogs would return home from the program once they felt that they were adequately trained. This is the whole basis for their program. We dropped our dogs off with **** on 8/10/23 for a board and train program. We received only two or three updates from **** while our dogs were boarded for 21 days. After 21 days, we were told they were trained and ready to come home. We planned to pick our dogs up on 8/31/23. Upon arrival at the **** facility, it was clear our dogs had not received ample training. They were told to hold a climb command but immediately ran to us. The trainers were unable to demonstrate any commands they had taught our dogs or any leash manners. They were immediately embarrassed and stated we could do follow up training to remedy the lack of obedience. We had a difficult time scheduling with SKF9, but we did do 2 follow up trainings along with additional boarding time (1 week) for one of our dogs in which again, there was zero improvement on our outlined goals. Then, **** stopped responding to our emails. We eventually requested a partial refund, and were denied. We outlined our concerns with them, but they decided to stop responding to us. All in all, we boarded our dogs for 28 days with this business and did two follow up trainings but did not see any improvement on a single one of our goals. This business does not appropriately communicate with their clients and completely stopped responding when trying to remedy our issue. Its clear our dogs were not trained at the SKF9 facilities and they are not taking responsibility.

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