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Complaint Details
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Initial Complaint
02/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company's website offers a free, complimentary inspection. Upon calling this business, they tried to get me to pay an $85 service charge to come out. That is blatantly misleading and unfair advertising on their part.2 quotes from their website:************************************************* "PLEASE CALL US TO SCHEDULE A COMPLEMENTARY VISIT AND ANALYSIS OF YOUR PEST CONTROL ISSUE BY ONE OF OUR TRAINED PROFESSIONALS.""We offer free estimates and will analyze your pest control issue at no charge."Maybe they are so clever that they purposefully say "complementary", with an "e", instead of "complimentary", with an "i", but I kind of doubt it. Nice little grift either way. I think they should discontinue advertising this way on their website.Business response
03/16/2023
We do not offer free or complimentary inspections on our website or any of our advertisements. The complainant claims we offer free inspections in our advertisements but we do not.
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Contact Information
38w 363 Heatherfield Dr.
South Elgin, IL 60124
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.