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ComplaintsforBest Western Plus
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We got the hotel room around 2:30am that morning due to a missed flight. That same morning were about to leave to get breakfast and our car is broken into on their property in their parking lot in front of the hotel over 6 cars. The hotel and the manager says theres nothing they can do after the manager knows about potential break ins they still decided to not inform us but take our hard earn money away. They tell us to file a police report after we did the police and other known people of the city says their property always have break ins. The hotel doesnt have cameras in the front only even after knowing this is ongoing known issue. I want my money back after the pain and suffering and money loss having to dealing with my car being broke in on their parking lot property they pay for and the money and information that they stole that was in my car. I attached the photos what happened on their property and what they charged us.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.