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          Find a Location

          The Great Escape has 32 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Great Escape

            Pool Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            300 W Armory Dr

            South Holland, IL 60473-2820

            Visit Website
            (708) 339-6060

            Business hours

            10:00 AM - 8:00 PM
            Business Hours
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.27/5

            Average of 111 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            61 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/21/2022

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Great Escape retailer of home leisure products. Products include pools & accessories, pool chemicals, billiard tables, patio furniture, home theater seats. sectionals, sofas, pub tables, hot tubs, saunas, fitness equipment and more. 

            Business Details

            This is a multi-location business.

            Find a Location

            The Great Escape has 32 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              300 W Armory Dr, South Holland, IL 60473-2820
              BBB File Opened:
              9/5/1990
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Incorporated:
              12/20/1988
              Accredited Since:
              10/21/2022
              Type of Entity:
              Corporation
              Alternate Business Name
              • Universal Pool Co., Inc.
              • The Great Escape of Illinois
              • Pool-A-Rama
              Hours of Operation

              Primary

              M:
              10:00 AM - 8:00 PM
              T:
              10:00 AM - 8:00 PM
              W:
              10:00 AM - 8:00 PM
              Th:
              10:00 AM - 8:00 PM
              F:
              10:00 AM - 8:00 PM
              Sa:
              10:00 AM - 8:00 PM
              Su:
              10:00 AM - 8:00 PM
              Business Management
              • Mr. Marc Rush, President
              • Ms. Shannon Hill, Service Director
              Contact Information

              Principal

              • Mr. Marc Rush, President
              • Ms. Shannon Hill, Service Director

              Customer Contact

              • Mr. Marc Rush, President
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              61 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/12/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Purchase Mighty steps on 7/27/2024 from The Great Escape in Gurnee, Illinois. While assembling the step according to the directions, we had difficulty keeping them together ( please note: there are no screws, its all snap in. There are screws on the handles). Finally we were able to assemble them and get them in the pool. Upon using the steps I noticed that they were very flimsy and wobbly. The description on the website said can hold up to 400lbs. I feel that this is incorrect. I could feel the steps flex beneath the my feet. After using the step that afternoon I also noticed that they had popped out and had to be put back together. This happened twice in the same day. I feel these steps are dangerous and should not be on the market. They should not come apart so easily. I contacted TGE in ****** and was told that I could not return them because I had opened and assemble them. Not sure how I would have known there was a problem unless I did that. Any help would be appreciated. Thank you.
              Read More
              Read 60 More Complaints

              Customer Reviews

              111 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Se A

              07/28/2024

              Recently purchased a pool, we decided to finance the pool with ***** Fargo, which worked out great! We were approved for a certain amount which we were fine with, we told the sales person we Will pay cash for the difference , well! The employee decided to request a credit limit increase with out my authorization !! Not only once but twice! So now my credit got pulled 3 times ! 1 approved by me!! Not the other two. I had told the employee i was paying cash for the difference, it is ilegal to run credit with out permission / authorization. Very upset and mad!!.
              Read 110 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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