Business ProfileforLippert Inc.

I am writing this as I have reached out to *****************************, Lippert (AC unit) and Gulf Stream (maker of the camper). We took our camper to a certified camper maintenance company. He let us know that we would need to replace our ac unit as the freon in the unit ran out. After further investigation, he found the ac unit was never installed correctly. The freeze plus should have been attached at the blue tab in the unit. It was not. It caused the freon to runout and the motor to over heart and burn up. Campers Inn gave us the run around; Lippert mocked us, and Gulf Stream has not responded to the 3 separate emails I have sent. We purchased a brand new 2022 Friendship Gulf Stream 17 Ft in November of 2022.We have had to replace the ac unit this year Feb 2024.The customer service department at ***********, where this camper was purchased said they could not help up. They stated they did not service/ maintenance this specific ac brand. This ac brand was purchased by Lippert and Campers Inn does not service/ maintenance this brand.And we were apparently 2 months out of the 1-year warranty.We called Lippert and the customer service representative we spoke to was disgusting and mocked us. I find that very unprofessional. They did not want to help us. I emailed Lippert and got a response after some time, they requested to see the images of the ac unit and the invoices where it was repaired. With all this hope that we could get some help paying for a new unit, she let me know there was nothing they could do. We are just so hurt from this outcome as we are out $1100 dollars to fix something that was never installed correctly.