ComplaintsforThomas Garage

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took our van to Thomas Garage for a multiple number of repairs. I was told it would be ready in a couple of weeks, this was on March 26, 2024. I paid $1,000 upfront and agreed to make payments on a balance of $894.07. To date I have been given multiple promises of when the van would be finished and none have been kept. I’ve been there in person and have text messages to support my complaint. I tried to pay off the balance which is down to $294.07 yesterday but was told not to pay it by the owner and that I could pick it up last night but when I went there they were closed and now won’t answer my calls. I just want it fixed, it’s been nearly 3 months now.

  Business response

  06/27/2024

  Hello. To answer this complaint dave did bring his van into thomas garage for repairs. He was told once the $1000 deposit wad made we would get the parts ordered and it would be at least 3/4 weeks before vehicle could be started on. Customer does have a not.good payment history however we were trying once again to help him out. Payments didn't proceed after the 1000 as he stated until the end of May when he was needing the van back. We have been in constant contact with customer by phone/text and in person as he has came by a few different times. We spoke to customer today 6/26/2024 and advised the van will be finished today before we leave so he could pay the rest of the bill remaining and pick it up. Thanks 

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So I have a 2011 Nissan Xterra I bought 3 1/2 years ago. It started messing up so everyone told me to go to Tommy’s garage that he was good and he would work with me. It’s been almost 2 years. He still has my car one minute he says he’s waiting for parts then he said he’s got to get it programmed. I have all the text messages, me and him communicating, Tuesday was the last text message I got from him stating that he had an appointment to get it programmed and then he was going to drive it. I have called and text him since then he does not return my calls. He told me if I was in a hurry that I could find someone else to fix it, but I would have to pay the tow bill , I don’t feel that I should because this man has had my car for almost 2 years and it’s always an excuse. It’s not about the money I have the money to pay him, but it should not take almost 2 years to fix a Nissan exterior.

  Business response

  11/27/2023

  Hello. This car got towed to us a couple Years ago yes. No one ever gave approval for this repair to be done until late October 2023 when Mrs ********* other car broke down and she had no car to drive. We are trying to get her car done but we were a few weeks out on work to be done when she messages about the car. We will get this car repair done as soon as possible for her but I also have other repairs that have been here as well and were approved before hers. 

  Thanks

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I took my sons Tahoe to Thomas Garage on or around the first part of May, 2022. During this time. Kept in constant contact with the owners of Thomas Garage and was told they were putting new plugs and wires on it and that was in late May. Then was told that the heads needed to be done on September 6th and he would have the truck finished up at the end of the week. This did not happen. On November 2nd I went to the shop and at this time ***** told me his son ***** made a huge mistake and messed it up. I sent a text and asked him what exactly ***** did and his response to my text was that "basically I have to buy **** a motor" . I then continued to stay in contact with him. I was told he wouldn't have the motor for at least 2 weeks. On November 15th I was told that the new motor would be there on Thursday. On December 2nd I was told motor was put together and just needed put in the truck. On December 30th ***** told me the motor is sitting in the truck and they are getting things hooked up. Still kept in constant contact with Thomas Garage. On February 9th was told Monday would be better to pick the truck up. Truck still not ready. On February 16th was told have computer coming that controls the injector pulse.February 20th was told he has an appt for Wednesday at 2:30 to be programmed. Still stayed in contact and was continued to be lied to. March 1, 2023 was told programmed and almost 100%. March 89th was told could pick up on Monday. On March 15th was told come get it on the weekend he is going to drive it all week to ensure it is 100%.. On April 15th said he had to charge battery and was going to be gone. Finally on April 22nd I went and got the truck. Barely made it home and had to have it towed to a different garage. Was informed that the original motor is in the truck and that it does need a new motor. They had the truck from May of 2022 to April of 2023.

  Business response

  06/02/2023

  HELLO. WE HAVE TURNED THIS CLAIM INTO OUR BUSINESS INSURANCE TO HANDLE THIS COMPLAINT. HERE IS THE INFORMATION IF NEEDED FOR THIS CLAIM.

  CLAIMS ADJUSTER - ******* - ********* INSURANCE

  PHONE NUMBER - ************ = DIRECT LINE TO HIM

  CLAIM * ******

  HE WILL BE WORKING WITH THE CUSTOMER AND REPAIR FACILITY ON THIS MATTER. THANK YOU FOR YOUR TIME

   

  ***** THOMAS - BUSINESS OWNER

  THOMAS GARGE

  **** ********** **** ************ ** ***** ********************************

  Customer response

  06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This will be satisfactory to me should the insurance company pay for this in full ($5700).  Should it not be paid in full I will be reopening this complaint.

   

  Thank you.

  ****** *******

  Business response

  06/12/2023

  I am working with pitstop to resolve the cost of the repair with them directly as well as I have been in contact with ***** ******** as well. She is aware I am talking with pitstop to get the repair and cost resolved. 

  Thanks

  Customer response

  06/20/2023

   I am rejecting this response because:
  
  They still have not paid for the damage and did not respond to my last text asking them for a status.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩