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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Left me stranded! Lied when I called about the service call! Lied when they said they came out!Business response
04/26/2023
Hello,
I'm very sorry to hear that you were not happy with our services. I would need more information to see exactly what happened in this situation (date of tow, vehicle: year, make and model). We are contracted with several companies that dispatch tows to our company and I want to figure out where the miscommunication occurred. Also, just so you know there are 2-3 B and B Towings in ******* and we get confused frequently. Just want to make sure you are contacting the correct one.
Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had may car taken to them they did an dynastic on my car to tell them the problem with my car. I previously had told them that it was leaking oil when I sent it to them. They got a deposit if ***** dollars to even start on my car and after that they gave me a runaround about when it would be done and when they finally told me I could pick it up I had it only two hours before they had to come pick it back up and than a week later they said to me that it would be ***** more for another issue with the car and when I said to them it was never fix as promised they sold me I could come pick my car up and when I asked for my old parts they told me that they had gotten rid of them so I have really no proof that any work had been done to my car and they had taken my money.Business response
04/22/2022
WITH **** C WE FIXED HER CAR ALSO TOLD HERE THERE WAS AN OIL LEAK AND SHE CHOOSE TO NOT FIX IT IT TOOK SOME TIME TO GET PARTS DEALER WAS ON BACK ORDER ANTHING WE CAN DO ABOUT ******* REVIEWCustomer response
05/05/2022
Complaint: ********
I am rejecting this response because:I do not accept offer made to me by B&B auto center case #******** because the oil leak is what I informed them of when giving them my car so they never addressed and took care of it from the begaining.
Sincerely,
***********************
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Contact Information
3000 N US Highway 12
Spring Grove, IL 60081-9362
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.