Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Riteway Automotive has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRiteway Automotive

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2024

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Riteway Automotive is an independent family-owned auto repair shop for any make and model vehicle. Serving the Springfield and surrounding areas.

    Business Details

    Location of This Business
    1921 N Peoria Rd, Springfield, IL 62702-2758
    BBB File Opened:
    1/30/2023
    Years in Business:
    2
    Business Started:
    3/1/2022
    Accredited Since:
    5/1/2024
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Gavin P Bennett, Co-Owner
    • Mr. Jason T Bennett, Co-Owner
    Contact Information

    Principal

    • Mr. Gavin P Bennett, Co-Owner
    • Mr. Jason T Bennett, Co-Owner

    Customer Contact

    • Mr. Gavin P Bennett, Co-Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My vehicle was in need of repairs 4/22. The vehicle was dropped off with ****** at a repair shop in Riverton, Il. When my husband stopped in to check on the vehicles repairs, ****** informed him that our vehicle had been moved to his friends shop (Riteway Automotive) in Springfield, Il for repairs. We were then advised by ***** ******* that we needed an engine replacement. Several months lapsed due to not having the financial ability at the time to fund replacement. Once the funds for repairs were given to *****, we rcvd the vehicle back. The same day the car was returned, the check engine light came on and the car began putting. We went directly back to Riteway and ***** erased the code and let us know that it was fine and just needed to be calibrated due to engine replacement. We made ***** aware that we were traveling out of state to Missouri to attend our son's college game and he advised not to worry and that it would be fine. I reached out to ***** during the trip to make aware that the check engine light came back on and the car was putting and eating an abundance of gas. ***** stated it was due to high winds and to stop and have the code cleared. We attempted to have the code cleared at a few Automotive shops which made us aware that it was illegal to remove the code and refused to do so. We were stranded in Rolla, MO on our way home with a car that putted to a stop and wouldn't start. We had to get transportation home and left ***** a message making him aware and let him know where the car was stalled. He informed me he would take a car dolly and get my car back which happened days later. He started the engine was no good, but was under warranty and he would replace. He proceeded to tell me that he also replaced the starter which I never heard was bad. I called repeatedly and kept being told that he was working with the company on a warranty replacement and had not heard back yet. A month lapsed and I called the company myself to be told the replacement order had just been placed and effective was on its way. Then we were told daily that it would be five the next day, the next week, etc. The police were involved and ***** made them aware we would have the vehicle by Monday. More weeks passed and no return calls and no vehicle. ***** then stated we owed another $900 of which we did not agree. We spent thousands on rental cars and ***** stated he had a vehicle that he was going to work on and provide as a loaner. This never happened. Riteway was given $900 and we were told our car was taken to impound lot and the tow company would be bringing the vehicle. We then find out the car was driven to Riverton, Il and the tow company was called to pick it up. The police were present as well. My odometer had 500 plus more miles than the final invoice had shown. I took my vehicle immediately for an oil change where we were advised there was no oil in the vehicle, but the invoice reflects a charge for oil. I expressed to ***** that I do not believe the car needed a starter, but this was rather a way to make money, being he had already been paid for the engine repairs. He then stated we needed to pay labor for another engine replacement and the trip for him to get the vehicle from Rolla, MO which we do not feel responsible for. It is not our fault the engine was no good and not our fault that we stalled when he told us it was safe to drive out of state and not to waste more money on a rental. I have now had another mechanic look over the car due to check engine light and it turns out the lifters needs replaced, which was part of the engine replacement. I have left numerous messages for ***** to avoid court, but have had no return calls. I also requested a detailed invoice of the engine replacement and miles on engine, but rcvd a duplicate copy of the initial cost, which reflected different amounts.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Central Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.