ComplaintsforBill Mathews Auto Body, Inc.
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bill Mathews Auto Body provided an estimate around US$12,000.00 and 32 days to replace the rusting bed (I provided the new one), repair rusting areas and paint the whole truck. Truck was dropped off on 1/2/2024. A week later they asked for US$4,000.00 and I gave a check and got updated estimate for almost US$14,000.00. They disassembled the truck and then stopped working on it. It has been 3 months and now they are upping the estimate to almost US$20,000.00, saying they did not count on fixing rust!! This was all the job was about. The representative Mr. ***** only says he has insurance contractual work he has to do before, he can't give an ETA until the job is in painting and he "doesn't know what else to tell me". How can a business be in business like this ? Every single part the requested, I got to them - fixed moon roof, shocks, keypad, trims, to a total of US$ 3,772.00.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.