ComplaintsforBlack Mold Removal Professionals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** came on November 9th to inspect for mold. On the 15th I asked him if he had my quote yet. He said he was working on it and would get it to me that day but to call my insurance. The next day I let him know my insurance was asking for the quote. I repeatedly asked him for the quote and he kept saying I’ll get it to you later or tomorrow. I didn’t get it till the 22nd of November. He claimed he could start on the 26th but never showed or called. He claimed he would come on the 28th and finish on the 29th. I gave him a check for $2340 and was going to make payments on the rest. He stated he would be here at a certain time and would show up hours later. He would ignore my calls and texts. I ended up leaving my cats at the vet for almost a full week. He came on a one day when I was in the hospital and I didn’t have my phone. He claimed he was going to finish that day with several people and now tells me he’s going to bill me for that day to pay his employees when I couldn’t help being in the hospital. He left his garbage everywhere and got paint over everything in my basement. He ripped up carpeting and never put it back. Took out a window and didn’t finish installing it, I asked him to fix my railing and he left it. He left a folder here with peoples personal info like their SS number and more. He was so unprofessional and when I asked for a license he claimed he didn’t have it on him. He came up with excuse after excuse to put the job off.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.