Customer ReviewsforMike Williams Plumbing Heating & A/C Inc.

Came and fixed one thing to then break another thing, tried to charge me for a non-issue, now my house is damaged and they want money just to ***** the issue. Complete SCAM. Based on their **** and BBB reviews it looks like they're also making fake ****** reviews.

Please reach out to our customer care team to resolve your customer concern. 1-888-706-4545. Thanks.

Mike's plumbing is extremely overpriced for the hot of work that was done. They did a simple bathtub repair that maybe took an hour that should not have cost so much! I've also had them work on my a/c. I was told that I could cancel a membership if I signed up but when I went to cancel they charged me a fee. I would highly recommend not using this company.

Good morning, we do not claim to be the cheapest in town but we do back up our work with the strongest warranties and guarantees in town including our Apples to Apples Price Match Guarantee. I see that you spoke with our representative Shawn 4 days ago and I do see where we gave our pricing upfront prior to beginning work and you authorized us to do the quoted work. Professional, licensed plumbers have many years of experience behind them that allow them to perform work quickly. We don't price by the hour, but by the job to keep our pricing transparent and upfront. As for the membership cancellation in 2021, you signed up in April to save money on the initial visit and signed for a 6 month minimum contract. When you then tried to cancel one month later, we did allow early cancellation but asked that you honor the contract and pay the initial savings difference from that first visit. Shawn did, however, offer to work with you to help resolve the current price concern situation. We are still willing to see what we can help with if you will allow us to do so.

I am buying a house in *********** **. I inspected the new sump pump and back up pump which were installed in March of 2023(6 months ago). I found the back up pump when turned on, sprays water all over the place at the check valve. When I called them about it they told me the person who purchased the pumps only had a 90 day warranty. Even with all the rain we have had in the past 2 days, the sump pit barely gets water. It has been extremely dry for the last 6 months so I know the backup pump has not ran at all in the last 6 months. So how does a check valve go bad when it hasn't been used in the past 6 months? It doesn't. In my opinion, this is clearly a case where it was put on and either not tested or tested and just left as is. They wanted $99 to come and give me an estimate to fix it which probably would be another $60 or more. I can't believe companies are willing to do work and not back it up for at least a year. But then I have had experience with this company before and they are all about finding ways to make money.

Hello Stephen, we always test our sump pump installs and the system was operating perfectly at the time of installation so we would appreciate not being falsely accused of misdeeds. The homeowner who purchased it in February purchased the lowest warranty option to save money on the service instead of a higher warranty option that was provided. However, we didn't say that we would not come out to check the sump pump for you as the new purchaser. We do have a service call fee to honor our licensed professionals' time to come and perform service, which we gave upfront so that there would be no surprises. If the issue was caused by our initial install, we would have fixed it for you. You didn't give us a chance to even look at the issue, but are still willing to do so.

This is the worst plumbing company that I have dealt with in my 30+ years of living in the ********** ****** area. I called this company for a water leak in a bathroom. They send their *********** plumber who came in late with no moisture sensor. His suggestion was for me to tear the floor and find the source of the leak. So I did that and found that the source of the leak is a pinhole in a copper pipe in a very easy to reach area. I called to have the same guy come in and fix the leak. He looked at the problem, then went to his truck for nearly 30 minutes to come up with the cost of the repair. To my horror, his estimate for installing two 1.0 ft pieces of copper pipe ½” and ¾”, four connectors, and a T fittings was $1,536.00 (see the invoice). Yes, one thousand five hundred and thirty six dollars. The job would have taken an honest plumber about one hour. Total cost of the parts at a local hardware store is less than $30.00. The first visit and the work were done during week days at normal work hours. His response to this ridiculous charge is “in a real world this is a very high charge.” I called the company office on Neil Street to complain, but the cleric said the worker sets the rate, while the worker said the company does. . There is more to my experience with this company, but my recommendation to any of you is not to call this company. What they will tell you is they charge $99.00+ to send someone to look and the problem, but they charge by the job not by the hour. In my case, it would have taken about an hour to do the job, but that did not count since their motto is to rob you during daylight and much more at off hours. Also, do not fall for their membership fee scheme that is supposed to give you a discount. My job would still cost $1,230.00. the plumber said the Office sets the rate, but when I called the Office they said the work sets the rate. .

I'm sorry to hear you did not choose to have us do any work for you. Our State Licensed Plumbers with a fully stocked truck provide an extremely high qualtiy of service and our trip fee barely covers the cost of coming to do the initial diagnosis. If the $99 is what bothers you, please call our office and talk to our customer care team. 1-888-706-4545

I signed up for their monthly service contract when I had 2 new water heaters installed to save money. Each time they came over (spring and fall) to do their check, they came up with literally thousands of dollars worth of stuff they claimed should be addressed. I know enough to know that most of this was overpriced and of questionable necessity. This morning I called to cancel my monthly service contracts. I was told that I had to provide a signature in order to do so, because you are registered with the Illinois Department of Insurance. That sounded very suspicious but more on that in a moment. I ate the complete inconvenience of driving over to the office on Clear Lake drive in Springfield. When I arrived I (probably a little heatedly) spoke about the ridiculousness of having to provide a signed document to cancel the contracts. The woman at the counter (don't know her name), just stuck with the mantra -- it is because we are registered with the Illinois Department of Insurance. When I pressed, she slid the window closed so she no longer had to talk to me. Wow, talk about poor customer service! In any event, I just got off of the phone with the Illinois Department of Insurance and there is fact no such requirement. Oddly, I can't file a complaint with them because Mike Williams is not an insurance company. In fact, IDOI doesn't even understand why Mike Williams is registered with them. My supposition is so that they can give their customers the ******** story they gave me in the hope that the inconvenience will cause them to delay or forget about cancelling. In addition to posting this review on as many review sites as I can find, I will also be filing a complaint with the Better Business Bureau as there in fact are laws (mostly as a result of similar practice by health clubs) to prevent businesses from doing what they are doing. I would strongly caution anyone who is considering using Mike Williams.

Hello Michael, I am surprised that you had such a strong reaction because when I listened to the call that you had with Sara that morning she told you that you could email the cancellation letter and you said you were already in town and would drop it off. We do not require an in person visit to cancel a contract and you were never told that. We do require a handwritten signature to enroll and cancel a contract because it is covering us legally as a company. We have certain contracts that are insurance policies on the HVAC or Plumbing system that we do get audited for yearly. She may have said the wrong name of the company that we get audited by, but the policy still stands that we require a signature for cancellation, which you can read on the initial document you signed for enrollment. You were yelling at her at the window while walking away and we had other employees on the phone with customers so she slid the window shut so that other customers could not hear what was going on. We do not allow our employees to be verbally assaulted by customers and will protect them.

Total rip off. They don’t complete the work and charge high fees, when you call, it’s just excuses. Got stuck with maintenance contract and they left my toilet off for 2 months. How they still in business?

Hello Larry, I do see that you are already working with our customer care representative Kyle when you called and spoke with him on 6/5. We also came out yesterday 6/7 at the no charge warranty to address the issue that you called for. You didn't get stuck with a maintenance contract either, you signed and initialed for it on 4/24 to receive the 20% discount with the 6 month minimum requirement. However, as Kyle already is working with you he allowed an early cancellation without the termination fee. There have been no excuses so far, just us working towards helping you resolve your issues. Since you are currently in an open concern with our offices, I will add this to those notes for Kyle to follow-up with you.

They should be in politics they way they spin a story. NOTHING was done until I complained over and over. They were trying to stick me with the maintenance contract until I kept complaining. Just stay away from them. There are many other reputable plumbers out there. They did not make any excuses OR take any blame for anything. They just don't care.....