ComplaintsforJ. D. Byrider
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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchaser a Vehicle for JD Byrider the first day I drove it I told them the engine light came on. So they said they would run the codes and find out what the issue was. It was fixed for a week engine light came back on. Took it back again still another issue. Light was out for 3 days. Now this goes on and and on for 2 months back and forth finally the Van started smoking and then they said now I need a new engine if this was the case they knew dang well it was already going that way. SO now took back end they had it for almost two weeks to put the engine in supposedly. I believe its the same engine its been overheating twice, smoking worse then when I first had it diagnosed. I want them to give me a different vehicle its messing with my employment and stop all the lies I don't care about the warranty I need to drive out of town to work and cant because of this back and forth issue. If they want to continue the payments I need this vehicle gone.Business response
08/04/2022
In the case of ******* ****** ********* ******* ********* we have investigated this matter with the full cooperation of the franchise-owned ******** *** ***** is dissatisfied with some mechanical issues she has experienced with her vehicle.
Ms. ***** purchased a 2015 Dodge Grand Caravan on March 25, 2022 from the franchise-owned Byrider on ******* ******* ** ************ *******s. The vehicle is covered by a 24-month, 24,000 mile warranty, whichever occurs first.
The franchise-owned Byrider has honored the terms of the warranty, followed all policies and procedures, and acted in good faith to address Ms. *****’s mechanical issues. Ms. ***** contacted service in May and stated that her check engine and tire pressure lights were on. An appointment was set on May 9, 2022, which the customer did not show up for. On June 30, 2022, the vehicle was towed into the service center, and it was determined the engine needed to be replaced. The engine was ordered and replaced under the warranty, at no cost to Ms. *****. Ms. ***** picked-up her vehicle on July 12, 2022.
On July 25, 2022, Ms. ***** called with engine concerns, and the vehicle was towed back in. An inspection revealed that the engine had overheated extensively and the heads had cracked. Another engine was ordered, and repairs are currently in progress. All parts were ordered in a timely manner, and in both instances, she was worked into the repair schedule right away. Additionally, she has not incurred any out of pocket expenses towards repairs, and the franchise-owned Byrider has maintained effective communication with her throughout this process.
The franchise-owned Byrider apologizes for the inconvenience this matter has caused and remains committed to reaching a resolution through the repair of Ms. *****’s vehicle.Initial Complaint
07/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
see Attached document
I took this out of their window because I went back to five store to get a print out of April 14th 2022 oil change and the young lady that works there refuse to give it to me because them and JD Byrider are business partners and they do the oil changes for them. so I figure this is ____ of my milage and rep _____ oil change my next oil change was not due until July 2022 it was done last April
Business response
07/15/2022
Ms. ****** purchased a 2007 Hyundai Azera on 1/29/2020 with 125,895 miles. The car was sold with a 24 month/24,000 mile warranty. On April 20, 2021, a substitution of collateral was performed due to the continued mechanical issues. At the time, the mileage on the Hyundai Azera was 139,748. Ms. ****** used 13,853 of the 24,000 mile warranty, leaving 10,147 of unused warranty. The 2010 Chevy Impala that Ms. ****** was placed in had 122,259 miles at the time. Ms. ******** warranty was set to expire on 1/29/2022 or at 132,406 miles (given the credit from the previous contract) . Unfortunately, Ms. ******** warranty has expired. Ms. ****** was quoted a total of $2,107.01 for transmission repairs, which she stated she was not able to financially afford. As a gesture of goodwill, we offered her an interest free financing option to help cover the cost of the repairs. Ms. ****** would be required to put $500 down and then make monthly installment payments thereafter. We have had no communication with the customer since then.Customer response
07/22/2022
I am rejecting this response because:
The customer stated she purchased the impala in april 2021 and claims her documentation (attached) shows a limited warranty of 24k miles or 24 months. Customer states when the transmission went out she was still under warranty - states she submitted a copy of a recent oil change substantiating the mileage on the vehicle. Customer is seeking for the transmission to be repaired under warranty.Business response
08/05/2022
We stand by the details provided in the original complaint response. Ms. ******** warranty started when she purchased the 2007 Hyundai Azera on January 29, 2020 and concluded on January 29, 2022 (date, not miles). The warranty does not restart when a substitution of collateral is performed. If Ms. ****** is interested in taking advantage of the financing offer available to her to assist with paying for the repairs, we encourage her to contact us.Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a Ford Taurus in Feb, of 2021. I lost my job on 12/23/21. I continued to make payments with money I had saved up up into February 2022 and early March. I have paid over 30% of loan on the vehicle. After exhausting funds I entered into a payment arrangement verbally. ****** *** ****** ** ************) confirmed agreement. However on 5/15/22 The vehicle was repossessed. I contacted ***** on 5/16/22 and Asked why and she told me she can't explain but I will get a letter withing 3 days explaining the repossession process. I did receive the letter and it informed me that if I paid my late payments and brought my account current my vehicle will be returned. I called J.D byrider and offered to pay 1344.03 plus towing cost and she refused to accept the payment and told me the letter expired. I reread the letter and it said I have 21 days to respond after recieving the letter. So now I'm reaching out to BBB to help me resolve this situation according to their policy that they are refusing to Honor.Business response
06/01/2022
In the case of ******* ******** ********* ******* ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. Mr. ******* is aggrieved by the repossession of his vehicle.
Mr. ******* purchased a 2008 Ford Taurus on February 1, 2021 from the franchise-owned Byrider on Pershing Road in Decatur, Illinois.
In February 2022, Mr. ******* defaulted on his retail installment contract. After every attempt was exhausted to make payment arrangements with Mr. ******* and bring the account current, the franchise-owned CNAC made the difficult decision to repossess the vehicle. The vehicle was repossessed on May 16, 2022.
On May 27, 2022, Mr. ******* reinstated his contract and reclaimed his vehicle.
Customer response
06/01/2022
I am rejecting this response because:
I was forced to pay $1986.00 and the letter I received only required 1344.03. My credit score and reputation was at risk because of how ***** and ****** treated me. They purposely ignored me and went up on the price to make life harder for for me. But the God of Abraham touched a member of my church heart and they helped me with the ridiculous amount of money representatives of Jd byrider set on my account illegallyInitial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I got a vehicle there and I have paid for it to be fixed 3 times now and it has broken down 4 times now and they want me to pay to fix it again.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.