Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Napleton Chevrolet St. Charles has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNapleton Chevrolet St. Charles

            Car Dealers

            Contact Information

            2015 E Main St

            St Charles, IL 60174-2303

            Visit Website
            (630) 524-2840

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2015 E Main St, St Charles, IL 60174-2303
            BBB File Opened:
            11/16/2023
            Years in Business:
            5
            Business Started:
            4/1/2019
            Business Started Locally:
            4/1/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Napleton Chevrolet Saint Charles
            • Napleton Autowerks of Saint Charles, Inc.
            Business Management
            • Mr. Daniel Randolph, Dealer Principal
            Contact Information

            Principal

            • Mr. Daniel Randolph, Dealer Principal

            Customer Contact

            • Mr. Daniel Randolph, Dealer Principal
            • Mr. Jimmy Douvas
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a 2016 ********************* Charles Napleton on 4/19/23. I had some concerns, I was given incorrect answers re: headlights,rotors, but was told to bring my car back within 30 days to have dents pulled and any other issues. I did that FOUR TIMES. The 1st visit, only 1 of 3 issues was fixed, until I complained and was told nothing else was wrong. The 2nd visit was to repair marks left on my car from pulling dents, and I stated the same concerns/issues. They had my car for 6 hours and called to say nothing would be done to my car til I talked to the ******************************* 3rd visit, I went back when he was available. He had no knowledge of why I was there, showed him my written list of issues was told to come back yet again and that they would do an inspection and fix issues.4th visit, their only2 'fixes' of my tire and suspension fixed nothing. But I was promised other repairs and an extended warranty and would get a call back to make that happen. That never happened. After my 15 calls to their location went unanswered, I looked online for corporate info for complaints, wrote drafts to send to the owner, but after months of trying every number listed, none were for St. Charles, and the other Napleton locations "couldnt" give me that info. I had my male cousin try to speak with them. ***** in service **** gave him non existent info re warranty. After weeks of being sent to ***** voice mail, ** told hes no longer there but no one else has contacted me, including my salesman.Now I still have the same serious issues and want them fixed, as well as the promised warranty and compensation for my time, their outright deceit, and for their false advertising.During a routine oil change 4 days ago I was told I have an oil leak in headgaskets..for an 8yr old car? with only 100k miles on it? and over $2k to fix it? No way will I pay that. They owe me. They falsely advertise regarding their pricing, they fixed nothing they said they would, and have not returned my calls.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Frank B

            02/27/2024

            DO NOT USE THIS DEALERSHIP. My husband has purchased more than a dozen cars since weve been together, and we have never had one single issue until this place. He purchased the car and had to go back a week later because they screwed up paperwork. They sent us a check for??? Who knows! But it bounced, ******** our account, and then after being reassured we were meant to have it and to try cashing it at ********** we were told there was a stop payment on the check. They promised to issue us a new one. A month later we got a new check for 1/8 of the amount because they screwed up the first time. As of today, February 27, he still does not have license plates for the car he purchased on 11/2/23. He was been told four separate times that they were ordered or just ordered last week. The last he was told that was 1/31. We checked with the Wisconsin dmv yesterday who had no record of the paperwork or his car. I called today and it turns out the paperwork was filed 2/22. More than three months after the purchase of the car. Luckily we now have picture proof it was done. Past but not least, the employees are RUDE or just plain dont give a c*** about their jobs/customer service. The woman who answers the phone acts like shes guarding ************* and interrogates you before you can get anywhere. All while sounding snippy. The other employees are bored and dont seem to know whats going on. I have no idea how this place is in business, but stay far far far away from it.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.