Business ProfileforDreamapillow.com
Current Alerts For This Business
In Decmber 2022, BBB investigated Dreamapillow.com's business practices. This investigation was prompted by a scam tracker submission regarding a consumer never receiving items from the website after making a purchased from https://dreamapillow.com/?_atid=sUMQ7pMnEi0zjwrbBc2bkjMitbjxWi.
On 12/14/2022, 12/20/2022 and 12/27/2022,the BBB requested additional information. As of 1/3/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Dreamapillow.com.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On?2/9/2022, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on.?The business failed to disclose the basis for price comparison as required by?BBB’s Code of Advertising.
The business advertised the following product on their website:
$23.99 $69.99
The slash on the price indicates that there is a price comparison being made without disclosing the basis for the comparison.
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 2/9/2022, business has not responded to BBB emails or modified website/substantiated claims.
On 12/14/2022, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
Create A Custom Dog Pillow
$34.99 $54.99 (36% OFF)
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 1/03/2022, business has not responded to BBB emails or substantiated claims.
At-a-glance
Business Details
- Location of This Business
- 109 Lakeside Dr, St Charles, IL 60174-7903
- Headquarters
- 10575 Newkirk St STE 760, Dallas, TX 75220-2348
- BBB File Opened:
- 1/6/2019
- Years in Business:
- 4
- Business Started:
- 6/18/2020
- Business Incorporated:
- 6/18/2020
- Type of Entity:
- Corporation
- Business Management
- Business Manager, Owner
- Contact Information
Principal
- Business Manager, Owner
Customer Contact
- Business Manager, Owner
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