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ComplaintsforFresh Cut Lawn Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Book keeping is horrible Mowing company, does not send out invoices , expected me to ask for invoices. May have exaggerated on how many mows. I have a ring camera that showed 2 mows , billed for 4. Invoice for May June was never received, they are sent by emailBusiness response
09/19/2023
We absolutely do send invoices via email after each month of service. This customer "did not receive" their invoices so I forwarded the original emails to her to prove that they were in fact sent when they should have been. We do not expect our clients to have to ask for their original invoices (what company wouldn't send their own invoices to receive payment). We also have never "exaggerated" her invoices. This customer was a problem for us from the beginning. We have always tried our best to resolve all of her issues but it became a pattern to complain, and then receive some sort of discount (even when it wasn't warranted). Her allegations here are fabricated and completely ridiculous. We have many other happy customers that will attest to us being a professional, fair, and reasonable company to work with. We do understand that you cannot make everyone happy, but we really try and do our best!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.