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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
PURCHASED A VEHICLE THAT WAS LEAKING GAS AND BACK BED WAS RUSTED AND HAD COVERED WITH PLASTIC I WANT MY MONEY BACKBusiness response
09/08/2022
To whom it may *************************************** style="white-space:pre">Customer (*****************************) purchased the **** Chevrolet Silverado on 8/17/2022. While the customer was not obligated to purchase it and had every right to fully inspect the truck before purchase, he agreed to purchased it, As-is, no warranty. He called us and said it had a gas leak about a week later and also mention that he felt unsafe because the truck looked ***** underneath. While it was sold as-is, we repaired the gas leak at no charge to the customer and had a third party look under the truck and determined that the frame was safe. While the bed rails were *****, he said that the bed was secured and posed no danger. The truck had a bed liner but Town and Country Motors, did not install it, it was on the truck when we initially purchased it. After passing on the information to the customer, he was still unsatisfied and no longer wanted to pick up the truck. Town and Country Motors and ***************************** come up with a settlement on 8/30/2022 and the complaint was closed.
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Contact Information
3747 Chicago Rd
Steger, IL 60475-1622
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.