Business ProfileforUnited Metal Buildings

I purchased a carport on 10/27/23 and the sales rep told me that it takes normally 4 to 6 weeks from purchase for delivery and installation. However, if I ordered it that day, he would expedite the delivery and installation. So, I paid in full and trusted that this would happen. I paid $2,668.10 on my credit card and signed the purchase agreement through DocuSign. I have a receipt for that transaction.Almost 4 weeks go by, And I had not received any calls or further instructions from this company. I reached out to inquire (call logs attached) and came to find out that they didn't even have a contractor's license in my town yet. Finally, they get their contractor's license and so I can apply for the permit. I sent them the permit on 12/06/23 and they scheduled the install for the morning of 12/12/23. I took the day off work to be present as requested for this installation. I waited around until noon and no call no show. I called the rep and he said they would arrive between 13:00 and 15:00. So, I wait some more.I get a call from the rep at 14:47 saying that they were not going to make it to my location on this day due to another customer not being prepared for the installation on their site. I then asked why they didn't come to my site if the other person was not prepared. He apologized and said they could come the next day. I told him I took the day off work, and I would not be available the next day. I then told him how completely unprofessional their company was and he said he would give me a full refund. I followed-up with an email regarding the refund (attached) and was told that a check is in the mail, but not for the full amount I paid. He stated they were keeping the credit card transaction fee. I paid in full because I noticed that the agreement said "deposits" were nonrefundable. Also, if I paid by card, the refund for the FULL AMOUNT should've been applied to the card I used when purchasing. I would like my full amount refunded immediately.