ComplaintsforUnited Metal Buildings

• Initial Complaint

  12/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a carport on 10/27/23 and the sales rep told me that it takes normally 4 to 6 weeks from purchase for delivery and installation. However, if I ordered it that day, he would expedite the delivery and installation. So, I paid in full and trusted that this would happen. I paid $2,668.10 on my credit card and signed the purchase agreement through DocuSign. I have a receipt for that transaction.Almost 4 weeks go by, And I had not received any calls or further instructions from this company. I reached out to inquire (call logs attached) and came to find out that they didn't even have a contractor's license in my town yet. Finally, they get their contractor's license and so I can apply for the permit. I sent them the permit on 12/06/23 and they scheduled the install for the morning of 12/12/23. I took the day off work to be present as requested for this installation. I waited around until noon and no call no show. I called the rep and he said they would arrive between 13:00 and 15:00. So, I wait some more.I get a call from the rep at 14:47 saying that they were not going to make it to my location on this day due to another customer not being prepared for the installation on their site. I then asked why they didn't come to my site if the other person was not prepared. He apologized and said they could come the next day. I told him I took the day off work, and I would not be available the next day. I then told him how completely unprofessional their company was and he said he would give me a full refund. I followed-up with an email regarding the refund (attached) and was told that a check is in the mail, but not for the full amount I paid. He stated they were keeping the credit card transaction fee. I paid in full because I noticed that the agreement said "deposits" were nonrefundable. Also, if I paid by card, the refund for the FULL AMOUNT should've been applied to the card I used when purchasing. I would like my full amount refunded immediately.

  

  Business response

  12/21/2023

  the process that we have when we receive a order from any customer is to call them with in the first 48 hours to confirm the order and make sure everything is correct and then pass it over to scheduling to create a run. Once scheduling has a ********* in that area we contact the customer a week ahead before install to make sure they can be there or to have the site ready. when customer called and told us that he was requesting his permit he did mentioned that we did not have our licensed up to date but its only a matter of a phone call and make our payment and in 10 minutes we have the licensed back up to date so don't think that's a big issue. the day of his install date our installer ran into some issues with our previous customer and we had to delay the install for a different day and we understand that customer requested a day at work but we cant just leave another customer not finished so we have to make sure we finished each job and make all our customers happy, when we called the customer and told him that we will have to schedule him for the next day he was very disrespectfully and verbally insulted our sales agent and that was not the first time that he did that so that why we took the decision to tell him that if he would like we could just cancel the order and reimburse him his full amount of what he paid and yes at first we only sent him a check for just the total of the building but then the next day we mailed out another check for the card fee. so from our part we did reimburse him for his full amount.

  Customer response

  12/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, any business that treats you as if you are a hinderance after you purchase a product and pay in full deserves to be given a reality check. They mishandled the me as a customer the whole time, as far as being rude, the truth hurts. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid this company $10,000.00 to put up a car garage.. they came out and installed the garage while I was at work.. they called me at work and told me the ground wasn't leveled, but they can work around that and put it the garage up.. I got off of work,, the side door wouldn't work, the right roll up door was off track and couldn't roll down, and the roof was leaking. Due to the ground wasn't leveled, the garage was having too many physical problems.. I requested to have the garage removed, so I could have the ground leveled and the power line raised up 3 feet. The power line was resting on the the garage ****, which is a safety hazard..they took the garage down and charged me $1900.00.. I got a check in the mail for $6220.00.. I contacted ****** buildings in ****** ******** for my deposit back, which was $2059.. ****** buildings gave me back the portion of the deposit they owe me.. ************************* told me that united metal buildings still owes me another $1000.00 from their part of the deposit. ********************* keeps giving me run around about the $1000.00 that's owed to me.. for the past 2 weeks he has been telling me, he is going to send the check out. Going on 3 weeks,, he still has not cut me a check.. I am needing someone to contact ********************* and have him to release me the $1000.00 that's owed to me

  

  Business response

  12/04/2023

  Hi this customer had purchased a building with one of our dealers the day of install we had called customer to let him know that his land was not leveled but our installers were kind enough to level it it at least to place the building and customer was ok with that. We noticed that the land lines were very close to the height of the building but still our installers said that it was ok for them that they will be carful and should not be any problems. i then receive a email form customer saying that his building has issues with *********** doors and the walk in door so I respond back to the customer and tell him that we will service it and make sure that everything works properly so that same week we send our installer to check his building and make sure that everything is working correctly but the issue is that the customer did not have his foundation leveled correctly and that's why he told him that he will have these issues due to that so we suggested him to backfill the gaps and make sure that he leveled that land so that everything will work correctly, in the following days i keep getting very disrespectful emails and text messages sent to me from this customer that i prefer not to provide the evidence since it contains very rude language and not only to me but tour dealer. Customer then tells me on a phone call that what will it cost him for us to take the building down berceuse he never requested a permit for him to get a building installed in his property so all the complaints that he was saying regarding the building not working correctly was just excuses berceuse the city was after him because he never got the permit and the ok from the city he live in so he just wanted to get it taken down and get reimbursed . I told the customer that i will take the building down and charge him $1900 for the labor and reimburse him the remaining balance of the order but i told him that the deposit is the only thing that i could not reimburse him berceuse we do not refund deposits so i told him that he will have to contact the dealer that sold him the building and see if they were willing to reimburse him his deposit but made it very clear to him that that was off my hands it was only between him and the dealer. Customer singed a letter that he was ok with those terms and conditions. so we went back to his property and took down the building and once we got the building back in the shop we issued a check to him of $6220.97 and closed that invoice. customer than send me a email saying that he was able to get half of his deposit back from the dealer but was still missing $1000 that was over collected from the order the day of purchase so i told the customer that i will let accounts payable know and make sure to send out that check to the dealer with the dealers name on that check since the dealer sent us that check under there name i could not make a check to customers name since we had to make it to the dealer directly and the dealer will call him once they received it. the customer kept sending me emails and text message's regarding that matter and i responded back saying that we will send the check out its a process that takes time to get accomplished and cant be done right away. so we finally sent out the check and let the dealer know that it was on the way and to make sure that they call the customer once they receive it and give him back his remaining balance. 

• Initial Complaint

  02/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a metal garage built in May 2022. In the last couple weeks it has started leaking. Called the company and they asked for photos. The photos were sent and now I cant get anyone to respond to my messages. The leaking is causing damage to recently installed insulation. I need this *********** away. At the time my name was *********************** its *********************** ******* now. ******************************************************************

  

  Business response

  05/16/2023

  So for customer *********************** case # ******** we did install her building in May of 2022 and we did receive her call for the repair that she was requesting regarding a leak. so we did receive her pictures and told her that we will go out and service her building but at that time that we got the call from her to service the order repair it was very bad weather and a lot of snow for ** to service and we did not service it right away because it could be a safety hazard for our installer to get on the roof and see what the issue was. but we did send an installer to service her building on 2/20/23 two days before she placed the complaint and we did service that building. 
   
  Please let me know if you may need any further information.
   
  thanks 

• Initial Complaint

  01/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2 contracts signed in July and no carports delivered. Found out they are fulfilling other carports that customers after my order because they charged higher prices. 6 months and no buildings. No response and no resolve.

  

  Business response

  05/16/2023

  So for this complaint I believe ******** is confusing ** with some other company because we do not service the State of ********, I know that some of our dealers do service many other States of the Country but they all know that we only accept orders from ********** that we service only. I also would like to mention that we have been aware that there is another metal building company that is based off of ************** and their name is United Structure Buildings, so I don't know if she could have gotten confused. I also did a search in our system to make sure that we had any sales order under her name and nothing appears so that is why ************** confused.
  Please let me know if you may need any further information.
  thanks 

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