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Find a Location

Moomaw Truck Alignment has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMoomaw Truck Alignment

    Wheel Alignment
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/2022

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Services, Wheel Alignment, Axle Repair

    Products & Services

    Wheel Alignment, Axle Alignment, Auto Services, RV Service, Bus Repair

    Business Details

    Location of This Business
    318 State Highway 32, Stewardson, IL 62463-4404
    BBB File Opened:
    3/26/2022
    Years in Business:
    16
    Business Started:
    5/22/2008
    Business Incorporated:
    5/22/2008
    Accredited Since:
    8/29/2022
    Type of Entity:
    Corporation
    Alternate Business Name
    • Moomaw Truck Alignment Inc.
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mrs. Jeanie Moomaw, Owner
    Contact Information

    Principal

    • Mrs. Jeanie Moomaw, Owner

    Customer Contact

    • Mrs. Jeanie Moomaw, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    BBB, I put off filing this complaint because I'm concerned that Moomaw's may reply unkindly &/or argue with me. Moomaw's was disohnest & overcharged me. I tried to let it go. But it's still bothering me + my attorney said i should, at least, report it to the BBB. In short, I was overcharged*. I've attached docs for proof. Ex; Moomaw's charged me a higher price than estimated & w/out getting my approval prior + the control arm price is much more than others on the market. Moomaw's changed/raised the estimate numerous times & each time promised it'd be the total cost. It was very confusing. I would have considered leaving, but, was at their mercy since they'd already disassembled my truck + I'd already been there for over 2 hrs during their so called inspection. The last estimate that I received before I left Moomaw's (January 24th a.m.) was $300 / $400. I told **** I was unhappy that the price kept going up, etc., but, felt I had no choice, since I'd already been there over 2 hrs & they had my truck apart. *I also said to go ahead if they can keep it close to $300. **** Moomaw said he wanted to & would. However when I went back to get my truck, I was presented with a bill of $467.08. I feel that **** Moomaw must've only given me the pretense of being kind & honest since the price ended up being much more than we agreed. According to the attorney general's Automotive Repair Act I experienced fraudulence & price gouging. In my words, it is unethical business practice. I tried to reason with **** & *** Moomaw but they refused to lower the bill to the correct amount. The receptionist, ****** Moomaw argued with me a bit, then admitted "they had lied to me & that I should just take my business elsewhere." I continue to try to reason with them to no avail & had no choice but to pay, so I could take my truck. Basically, I was lied to an overcharged. I do not want to argue/debate it. However, I do feel that I deserve, at least, a $100 partial refund. Sincerely, **** *
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott S

    5 stars

    04/13/2022

    We have been taking our trucks to Moomaw's for the past several years and we highly recommend them. They are really nice and easy to work with. The work is always done in timely manner and correctly, with no issues. Prices are reasonable and competitive. Very nice shop with small town hospitality.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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