ComplaintsforThe Mansion Nightclub
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Complaint Details
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Initial Complaint
09/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good evening, I tried entering your night club around 12:30 am. I identify as a female but I am male passing (I look like a male). This is because I have not fully gone through the transition process. I tried to explain this to your bouncers at the entrance but they did not care about what I had to say. That being said, I was discriminated against for my ***. Because of this I will seek legal action. It its 2023, no teenager from 18+ should worry about being discriminated being of how they identify. Your bouncers are discriminatory, sexist and hateful. I suggest you replace them. You may hear from my lawyer due to these actions. Im sorry to say I will spread the word amongst friends and the public.Initial Complaint
11/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a table in the *** section for $300 for 4 people me and 3 others. Not too long after we received a bottle, I got sucker punched and a security guard was around my neck. I never saw who attacked me but I was kicked out of the club. I paid for my group which all received *** bands. When they went back without me to the table (which they were in the washroom when this happened) they were told they resold that *** table that I had purchased for the four of us, and that they couldnt sit there. The main ticket show hadnt even arrived at that point. *** was purchased for the whole night of 12am October 2, 2022. An hour later my guest didnt have my $300 table nor the bottle which was cleared from the table. Attached you will find my *********** Credit card purchase right before midnight on the night of October 1, entering October 2, 2022. All three girls who were with me can attest to them not being able to keep the table after I was kicked out. **************************.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.