Business ProfileforBrick & Ponds, Inc.

We signed a contract with Brick and Pond on April, 20th 2022 for a stamped concrete patio, steps, seating wall with lights and drainage totaling $18,800.Communication was lacking from the start. They finally started on Tuesday, May 24th prep/framing. The patio was poured on June 2nd. June 3rd they installed the seating wall and pressure washed the patio. We noticed a lot of imperfections throughout so we called our sales rep ****** back out to see the patio that weekend. He documented the conditions of our patio and said he would have a resolution proposed on Monday.Monday, June 6th they agreed the patio was not done properly and that it would be ripped out and replaced. We were also told that a supervisor or ********** the owner, would be on-site for the second pour to make sure it ran smoothly. June 8th they ripped out our patio. June 17th they poured the new patio. There was no sign of a supervisor or owner.June 18th the crew came back to stain the border. I pointed out some imperfections, they had no answer for me. Areas were completely unfinished with stone showing through. They had to grind down rough areas. There are globs of concrete splatter and trowel marks around the stairs. The texture throughout was extremely rough, and the stamping didn't take in many areas. The steps were unfinished and cracked. There was noticeable cracking and overlap of the stamping into the border area. There is also staining on our house siding. Since the second installation we have been trying to communicate with both the owner ********* and ****** for a copy of the warranty and a resolution and they have been non-responsive, not returning our calls or text messages. We were able to reach ********* by calling from a new number. We set up an appointment for him to come out, but he never showed up. We received 1 email, to which we responded and asked for a follow up. We have yet to hear anything back despite additional calls, texts and email.