ComplaintsforMorgan Auto Body LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
State Farm sent me there without me shopping around because my agent was on vacation. I wrecked my car and it should have been totaled. They insisted they can fix it. That was ***** *************** two weeks to a month, which was ok. I got a rental, and State Farm covered 20 something days, then I was on the hook for $25/30 a day after that. Well they couldnt get parts in for my 19 ****** crosstreck. Each week I had to call them to hear about my car. After spending roughly $1500 if not more on the rental and being dragged through the mud, they agreed to let me have my car back incomplete. This was September. Its missing lights and housings for the lights and mirror lights. As well as the seals werent installed properly, unaware I went through a car wash and it poured into the interior like as if the door was cracked open. I called them and State Farm and he said he can possibly Fix the seals next week (which ***** said next week every week since mid June when this all happened) so I was furious because winter was coming. He claimed the specific harnesses were delayed. Fast forward to now, my seals leak, Im missing my fog and mirror lights and housings. Its mid February! I called my State Farm representative and they wont refund me the money I paid for my rental because its on the dealer. She said my claim is done and they already paid the shop the 12k. I would have bought a vehicle if they were upfront about the delay in repairs instead of renting. Theres a lot of people in town that have taken totaled cars they they claim were not totaled and fixed at their expense, hes notorious for doing this. So now since my agent has been calling on my behalf theyve filed a complaint on her because shes calling to much about client vehicles. I just want my car fixed. They have their insurance money and I have a half fixed car, as well as out 1500$. ***** the pirate is the guys local nickname. He would call in warrantys on cars he did total. Please help if you can.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.