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Business ProfileforNick's Furniture
Current Alerts For This Business
- Consumers allege paying for furniture that they have never received.
- Consumers allege not receiving contact and having issues contacting the business regarding bounced refund checks and payment return issues.
In May 2024, BBB investigated Nick's Furniture's business practices. This investigation was prompted by a complaint submissions regarding a consumers having issue receiving returns for furniture and items not delivered as promised by the business.
Please see the details concerning the pattern of complaints on this profile.
On 5/7/2024 BBB requested additional information as of 5/8/2024 the email we have on file has received a hard bounce.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practices.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 5/7/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
A review of your website, we have found the following:
https://shopnicksfurniture.com/products/alyssa-pebble-living-room
Alyssa Pebble Living Room
$3,499.99 $1,799.99
- Pricing is not defined for consumers (our price, retail price, store price, etc.) for various products.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 5/8/2024 all emails sent to the business are getting bounced, not going through.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 760 N Heartland Dr, Sugar Grove, IL 60554-9582
- BBB File Opened:
- 6/28/2012
- Years in Business:
- 13
- Business Started:
- 1/1/2011
- Business Started Locally:
- 1/1/2011
- Contact Information
Customer Contact
- Nick Bumba
Customer Complaints
34 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dale P
08/11/2024
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