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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 4, 2022I took my car to Midas muffler in sycamore ********. They recharge my AC on my 2013 ***** sonic. They charged me $164 and change to this. I am 72 years old and live on social security that hundred and $164Was my money to live on for the month.3 weeks later my AC again blew hot air I called JC the manager of Midas muffler and told him my problem he told me to bring car in on September 6, 2022 at that time I waited about ********************************************************************************************************************** $850 to repair and replace.. I told him It might as well be $1,000,000 to me. I thought about this when I got home and called my son he told me that they should have discovered the leak at the time that they recharge the system and charge me the money.... I filed a complaint with Midas corporate And was given a claim number and received a call back in about 2 hours from a man named ***. You told me the same thing as the original manager ** told me Which was basically 2 bad for you We did not discuss to link at the time of the charge It happened in the 3 weeks since I received the recharge and there was nothing that they could do about this. I feel that for them to charge me $164 for 3 weeks of AC Was outrageous And that I felt I should be offered some sort And that I felt I should be offered some sort of restitution of my $164 and was told that There was nothing that they would be giving me back that there was no like when I brought it in So now I'm out the $164And have no AC. I see my doctor every month Who is ***************************************************** a car that Is that hot. I'm hoping that you can help me with this in some way and also I would like this to go on there record as to what they did to senior citizen. I hope to hear from you soon because I know that I was not treated fairly because I am just an old woman and no nothing about carsBusiness response
09/30/2022
talked to ************* about the recharge of her ac explained to her that we didnt find any leaks at this time. we told her that we put a dye in the ac and to bring it back with in 30 days for us to check.three weeks later al eak developed and we told her the condenser has small leak.gave her a price and told her we would rechage ac at no charge. she wants a refund.Customer response
10/02/2022
Complaint: 17930062
I am rejecting this response because:they told me nothing about bringing back to insert dye to check for leaks I assumed since they charged me $164 dollars they should have checked for leaks. These people are just. sneaky and take advantage of a senior citizen especially since I was a woman alone. However I don't want anymore dealings with these people I hope they enjoy my money. I learned a ****** re: Midas Muffler. So please just let them laugh at ripping me off. Tell them to keep the money and sleep well . They Win
Sincerely,
*********************Business response
10/20/2022
************* camein for a ac recharge . we recharged it put a dye in incase there is ***** told her to come back with in 30 days for us to check after three weeks a leak developed and it now needs a condenser. she wants a refund. offered to recharge for free after ac condenser is done she refused.
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Contact Information
2820 DeKalb Ave.
Sycamore, IL 60178-3117
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.