Business ProfileforRondo Enterprises, Inc.

Invoice # ****** A plow with installment was purchased from Rondo on 11/14/2022. A headlight adapter had to be ordered because Rondo made a mistake and ordered the incorrect part. I was informed that the part would arrive in two-three weeks. Two weeks had gone by and I didn't hear back so I called and was informed that it had not been received yet. Another week went by and no one called so again I initiated communication, still not received. Called again 4 weeks after installment and nothing received. I was called yesterday 12/22/2022 and was scheduled for an appointment for 12/27/22. ********************* Rondo called me today 12/23/22 and told me I could come in anytime today as it takes 10-15min to install. I drove ********************************************************* horribly. They said I did not have an appointment and that I was scheduled for an appointment on Tuesday. I replied that ****** called me and told me to come in anytime today. They said that was incorrect information and they didn't know what I needed installed. I told them that I needed the headlight adapter installed as soon as possible as it is very dangerous to drive without the headlights. They said they didn't have an answer for me and sent me away. 35 min later when I had already arrived home Rondo called me to go in to have the headlight adapter installed. On top of all of the miscommunication and rudeness. At time of purchase no one told me that my truck was too low to the ground for the plow that they guaranteed was for my truck. I had to invest another $563.50 plus my time and work to buy a kit and lift the truck 3 inches for the plow to properly sit on the ground. I would like a full refund as I am not comfortable with a plow that is dangerous to drive with due to not having headlights. I am very displeased with Rondo and want to stop all communications with them as they are very unprofessional.