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ComplaintsforSouthern Ledge Pools & Patios
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Failed to follow contract and code. Caused major damage to my house.Business response
01/30/2024
Unfortunately, in this particular case, there seems to be a misunderstanding that I believe requires clarification. Regrettably, I was terminated from the project by the client before the work could be completed. This decision was unforeseen and did not allow me the opportunity to finalize the job to the standards I always strive to uphold. I want to assure you that had I been given the chance to complete the project, I would have made every effort to address any concerns and deliver a finished product that met your expectations. We did issue you a refund for the work and materials that were not completed. I understand that customer satisfaction is paramount, and I am genuinely sorry for any inconvenience or dissatisfaction you may have experienced. My goal is always to provide exceptional service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.