Business ProfileforBest Deal, Inc.

I hired Best Deal to remodel my bathroom. It was verbally agreed upon that when making my final payment, any items I purchased would be subtracted from the amount I owned. My final payment was made on Nov 16th, 2023. After subtracting the items I purchased I paid $2,435. Approximately a half hour after I made the payment I noticed that the contractor had only subtracted half of what I paid for a ************ overpaid by $427.00 I immediately called and told him that and he said he would talk to his boss and issue a refund.Prior to making the last payment I had informed him the grout was cracked in the shower. His employee came back and fixed it a couple days later. After making the final payment, I noticed that the grout was cracked again. The shower had never been used. On Dec 2nd, I asked when it would be fixed. I didn't get a response so I called the owner. On Dec 5th, I heard back from the project manager who said he would have the guy who did the work come by and fix it. I inquired on Dec 11th, Dec 27th, Jan 2nd (including pictures of the substandard work) He responded on Jan 9th saying someone would be out. I sent more picture on Jan 11, texted again on jan 24th, and feb 6th. I have heard no response. I finally hired someone else to fix it. The problem is they grouted all the corners and where the walls meet the floor. The person I hired said that was incorrect and all those areas would continue to crack unless they were caulked. I would like my overpayment of $427 returned and I would also like to be reimbursed $165 that I paid to have their work fixed. THe owner has also not responded to any of my attempts to contact him.