Business ProfileforWoodSpring Suites

I checked in on Sunday 4/23. I paid for 28 days up front, but upon checking in, it was evident the room was not as promised. My reservation said there would be a sofa and there was none. The ** was not functional. The unsanitary conditions of the room required me to do my own deep cleaning. Body hair was found all over the bed and even in the refrigerator. Soap scum was all over the walls of the shower. The room was non-smoking, but there was a strong smell of smoke, which was even worse in the hallway and mixed with the smell of strong chemicals. Within a few hours of checking in, police were called for reports of a stolen car. The guy was in the hallway near my room yelling and causing a disturbance. Not even 12 hours later more police were dispatched for a woman causing a disturbance near my room stating she was locked out and couldnt get her medications. For a long period of time the front deck was completely shut down and no staff was available as per the picture. I am currently pregnant and had a OB appointment where I was advised not to stay there. I was given a letter and spoke with management, but was offered no options. I therefore checked out due to the unsafe and unsanitary conditions of the facility, but they have yet to reimburse me for the remaining days that I paid for. I checked out the evening of 4/24, but due to the time documentation shows check out was 4/25. When I called the customer complaint line they stated they still show me as checked in even though I have paperwork proving otherwise. The gentlemen who checked me out that evening stated I shouldnt have a problem getting reimbursed for the 26 additional days I paid for, but the customer representative that I spoke with said they dont have access to the billing system to refund me and hotel management is refusing to reimburse me. I asked to speak to someone above hotel management, but they have yet to return my calls.